Google Authenticator error on Bitcoin.com wallet

[brandon.bagley]

Hello guys. I am also having trouble with my wallet..ovee the weekend my wallet wouldn't let me send out coins. This led me to grow frustrated and anxious to the point I clear the data off my Google Authenticator because I thought that was the problem. I then lost the Google Authenticator on my btc wallet and now I can put the token code in when I'm ready to send. I try to scan my we code but it keeps saying "error, invalid qr code". Can anyone help me out?

[bitkilo]

Hello guys. I am also having trouble with my wallet..ovee the weekend my wallet wouldn't let me send out coins. This led me to grow frustrated and anxious to the point I clear the data off my Google Authenticator because I thought that was the problem. I then lost the Google Authenticator on my btc wallet and now I can put the token code in when I'm ready to send. I try to scan my we code but it keeps saying "error, invalid qr code". Can anyone help me out?

If you cannot access your wallet now because you don't have the 2fa code then you will need to restore your wallet using the 12 word seed you were given when first setting up the wallet.

[brandon.bagley]

yes, I was so excited to get my first bitcoin wallet I never wrote it down. I got my backup wallet but none of my computers will allow me to open it smh.

[rogerver]

The Bitcoin.com wallet doesn't use Google Authenticator, so I think you must be confusing our wallet with someone elses

[Fremont]

Hello guys. I am also having trouble with my wallet..ovee the weekend my wallet wouldn't let me send out coins. This led me to grow frustrated and anxious to the point I clear the data off my Google Authenticator because I thought that was the problem. I then lost the Google Authenticator on my btc wallet and now I can put the token code in when I'm ready to send. I try to scan my we code but it keeps saying "error, invalid qr code". Can anyone help me out?

If you are using our Chrome extension wallet please note that this is no longer being developed or maintained (and this is why Roger stated above that our wallet doesn't have 2FA, as it does not in its current guise). It is quite likely that you could not send BTC out of the wallet because you did not have enough to cover the current outrageous fees for the transaction (depending on the number of inputs & outputs, of course). Please note that Bitcoin.com never has access to your wallet so we cannot assist with lost 2FA tokens on the Chrome extension wallet.

We encourage all users to use our regularly maintained and updated Bitcoin.com Wallet.

[OneChain]

Just restore it with the seed words, I had this problem once.