New to Bitcoin

[yaway007]

I setup a wallet and gave the address to receive payment. I was told by the vendor they sent payment and they provided documentation showing they did but I never got the payment and I confirmed the wallet address was correct.

What am I doing wrong

Thank you for your help

[rickorick]

did they send a transaction id?

[bitkilo]

If you are using the Bitcoin.com wallet please email support: wallet@bitcoin.com
You can also see our wallet FAQ page here: https://walletsupport.bitcoin.com/

You can check the blockchain yourself for the transaction if you have the receiving address: https://explorer.bitcoin.com