Lost app-data

[renesens]

Hi.
When i'm installing the new iphone, the data of the bitcoin-wallet has not been transferred. I have previously made a cloud backup. Who can help?

[nandibear]

Hi.
When i'm installing the new iphone, the data of the bitcoin-wallet has not been transferred. I have previously made a cloud backup. Who can help?

Are you using a Bitcoin.com wallet? Did you restore your wallet with your 12 word recovery phrase?

Please see: https://walletsupport.bitcoin.com/artic ... ore-wallet

[renesens]

No, i don't have a restore-phrase in 12 words...

[nandibear]

No, i don't have a restore-phrase in 12 words...

Sorry, if you don't have your 12 words there's probably nothing that can be done to restore your wallet.