Simplex verification selfie screen not moving

[openfiler2908]

Hi

Today I purchased some bitcoin from bitcoin.com using credit card.

The payment is processed by Simplex.com. After the payment is made, a verification screen is presented where you need to upload your selfie with the credit card you had just used.

I took the selfie and uploaded it. It has been half an hour and still that screen is showing "uploading" and not moving ahead.

Anyone else faced the same problem here ? Could anyone from Simplex help me.

The payment ID is -

Simplex payment ID: 2a4350db-b42c-4348-84ad-533f1a0fbfca

Thanks.

[nandibear]

Hi

Today I purchased some bitcoin from bitcoin.com using credit card.

The payment is processed by Simplex.com. After the payment is made, a verification screen is presented where you need to upload your selfie with the credit card you had just used.

I took the selfie and uploaded it. It has been half an hour and still that screen is showing "uploading" and not moving ahead.

Anyone else faced the same problem here ? Could anyone from Simplex help me.

The payment ID is -

Simplex payment ID: 2a4350db-b42c-4348-84ad-533f1a0fbfca

Thanks.

Hi openfiler2908,

The service on https://buy.bitcoin.com is provided by Simplex.com. If you have not received your bitcoins from them, or have any other issues regarding that service, please contact support@simplex.com.

Please note that during times of high traffic such as when there is a relatively large increase in Bitcoin's value your order with Simplex may take longer for them to fulfill. Unfortunately there is nothing that Bitcoin.com can do about this, so please be patient while Simplex process, fulfill and send your BTC order.

Please let us know if Simplex has confirmed to you that the bitcoins you purchased have indeed been sent but you still cannot see the funds in your wallet.