Simplex

[alan.otruba]

Ordered some bitcoin via the bitcoin wallet app and i guess i purchased it from simplex but it is not in my wallet. What should i do

[nandibear]

Ordered some bitcoin via the bitcoin wallet app and i guess i purchased it from simplex but it is not in my wallet. What should i do

Hi alan.otruba,

Please contact Simplex at support@simplex.com.

[Simplex Team]

Hello,

In order to protect your personal information, please direct all of your questions to support@simplex.com.
Due to an extremely high transaction volume, there is currently a delay in our response.

We are doing our very best to reply all emails as soon as possible, and we apologize for any inconvenience this may have caused you.

Sincerely,
Simplex Support Team

[alan.otruba]

I already did and that’s why I’m talking to this forum. They are no help what so ever and are rude.

[nandibear]

I already did and that’s why I’m talking to this forum. They are no help what so ever and are rude.

Hi alan.otruba,

Did Simplex confirm with you that they did indeed send your bitcoin?

If so, please search the address that you used here: https://blockchain.info/

If you see a bitcoin balance please let me know.