(Soloved) Bitmain ANTMINER ,- very slow refund

[psyporo]

22. nov : Make order for ANTMINER U3 BATCH 2 at
https://bitmaintech.com/product.htm

I see order will be canceled afther 3 days and no payment resived.
So

23. nov I send this email:
From me
"Hi
Bank is closed for today. I have entered the information, and await the bank processing. Expect money to be sent from my bank in 24 - 48 hours. " (So they dont auto close order afther 3 days)

30 nov and some email later I get this answer from Bitman, after questioning the status of my order
From Bitmain
"Hi,
I was trying to inform you last Saturday, since your payment just arrive on Nov. 26, U3 has been sold out and no units in stock now.

May you consider to buy one S7 and pay for the difference?

We can only help to cancel the order now.

Sorry for the inconvenience.

Best Regards
BITMAIN"


30 Nov : I send this mail :
From me

Please refund me.
I have asked my bank for, what information to give you. I am a costumer at XXXX bank.
(And sendt all bank and account numbers wanted from Bittman support)


7 des:
From Bitmain
"Hi,
We need to request it following our process, it's needed approval, but managers are on business travel right now, we need to wait for him come back.

We'll be sure to process it ASAP once available.

Thanks for your understanding as well.

If you consider S7, suggest you transfer it to new order directly, it's more easier to process:)"


7 des:
I send this reply:
From me
"Please give me my money back!
I don't want to buy more expensive products.

I have lost faith in you.
I am getting afraid, is this a scam?
I will start tell the internet if money does not come back the next 4 days."


21.12
Just cheched my bank account have not resived any money from them.


I will update this post when I get the money, or later in January.

[CryptAxe]

Are those direct quotes from their emails or did you type them out yourself?

[psyporo]

Got refunded today.

Thanks bitmain.

[bmining2017]

what payment method you used at bitmain?? maybe need check first