NOT RECIEVED BTC BEEN 2 DAYS

[bullztrike]

hi when i was ordering BTC for 50 USD i managed to generate a new adress on my wallet but i've tried to go to "more options" and scanned for funds etc but nothing.

Please help

Regards ken

[nandibear]

hi when i was ordering BTC for 50 USD i managed to generate a new adress on my wallet but i've tried to go to "more options" and scanned for funds etc but nothing.

Please help

Regards ken

Hi Ken,

Where did you purchase the BTC from?

For example, the service on https://buy.bitcoin.com is provided by Simplex.com. If you have not received your Bitcoin Core (BTC) or Bitcoin Cash (BCH) purchase from them, or have any other issues regarding that service, please contact the Simplex support team at the email address below: partners.support@simplex.com

Please note that during times of high traffic such as when there is a relatively large increase in Bitcoin's value your order with Simplex may take longer for them to fulfill. Unfortunately there is nothing that Bitcoin.com can do about this, so please be patient while Simplex process, fulfill and send your bitcoins to the address you have provided them.

Please let us know if Simplex have confirmed to you that your order has indeed been sent but you still cannot see the funds in your wallet. To help staff reply please specify if you purchased BTC or BCH from them.

If you did not purchase bitcoins from Simplex via buy.bitcoin.com, please let us know where you made the purchase from.

Please also note that BTC transaction confirmation time may vary.

You can keep an eye on the address, or transaction, here: https://explorer.bitcoin.com/

Are you using the Bitcoin.com wallet application? If so, please see the Bitcoin.com Wallet FAQ: walletsupport.bitcoin.com/ (common mistakes include sending BTC to BCH wallet and vice-versa).

Please also see: walletsupport.bitcoin.com/article/87/funds-not-showing-btc

Best regards,
Luke