restore wallet with backup phrase

[hellboyboyhell]

hi
i have a problem with restoring my wallet and i sent many emailes to bitcoin.com but didnt recieve any answer
when i want to import my wallet this error happens:
"Could not access the wallet at the server. Please check:
The password of the recovery phrase (if set)
The derivation path
The wallet service URL"

i had restored my wallet once before and no any problem... but this time this error repeated...
what can i do?

[Fremont]

Hi there,

All emails to wallet@bitcoin.com get answered on a regular basis. Have you tried using the workaround noted in the post below?

technical-support/network-error-when-se ... tml#p90613

[hellboyboyhell]

Hi there,

All emails to wallet@bitcoin.com get answered on a regular basis. Have you tried using the workaround noted in the post below?

technical-support/network-error-when-se ... tml#p90613

yes i had that problem(update network error) about 5 days ago and sent email to wallet support but no answer... then i decide to remove app and reinstall app to solve problem... but i fall in bigger problem and cant restore my wallet!! my recovery phrase is completely true and i tested that once before...
i have a clould mining contract and my earning was locket to my wallet address , i have messeges about recieve btc in my wallet but dont any access

[Fremont]

yes i had that problem(update network error) about 5 days ago and sent email to wallet support but no answer... then i decide to remove app and reinstall app to solve problem... but i fall in bigger problem and cant restore my wallet!! my recovery phrase is completely true and i tested that once before...
i have a clould mining contract and my earning was locket to my wallet address , i have messeges about recieve btc in my wallet but dont any access

Please try uninstalling and reinstalling the Bitcoin.com wallet, create a new wallet, then follow the instructions from the post below:

technical-support/network-error-when-se ... tml#p90953

[hellboyboyhell]

yes i had that problem(update network error) about 5 days ago and sent email to wallet support but no answer... then i decide to remove app and reinstall app to solve problem... but i fall in bigger problem and cant restore my wallet!! my recovery phrase is completely true and i tested that once before...
i have a clould mining contract and my earning was locket to my wallet address , i have messeges about recieve btc in my wallet but dont any access

Please try uninstalling and reinstalling the Bitcoin.com wallet, create a new wallet, then follow the instructions from the post below:

technical-support/network-error-when-se ... tml#p90953

change url to bitpay?? i tried that and same issue... i saw a person had same as my problem in abow link u sent , and u offer to him to pm his seed and u contacted with your dev and solved his problem! can you fix my problem too as him?

[Fremont]

change url to bitpay?? i tried that and same issue... i saw a person had same as my problem in abow link u sent , and u offer to him to pm his seed and u contacted with your dev and solved his problem! can you fix my problem too as him?

No, the post I linked last has a different solution:

Please uninstall the Bitcoin.com wallet then reinstall, create a new wallet and then do the following:

Go "New Personal Wallet" -> Advanced -> Walley Key, Select "Specify Recovery Phrase", then enter the 12 words as recovery phrase. Create the wallet (this will show '0' at first), then click on "Receive" and then "Generate new address" until the address with the balance appears. After that the balance will show properly.

We expressly told him not to PM his seed - do not share your seed words with anybody. He used the above solution and it worked.

[hellboyboyhell]

change url to bitpay?? i tried that and same issue... i saw a person had same as my problem in abow link u sent , and u offer to him to pm his seed and u contacted with your dev and solved his problem! can you fix my problem too as him?

No, the post I linked last has a different solution:

Please uninstall the Bitcoin.com wallet then reinstall, create a new wallet and then do the following:

Go "New Personal Wallet" -> Advanced -> Walley Key, Select "Specify Recovery Phrase", then enter the 12 words as recovery phrase. Create the wallet (this will show '0' at first), then click on "Receive" and then "Generate new address" until the address with the balance appears. After that the balance will show properly.

We expressly told him not to PM his seed - do not share your seed words with anybody. He used the above solution and it worked.

very very thank you solved )))

[Fremont]

very very thank you solved )))

Excellent, glad to hear it! And you're very welcome!