btc-e banned me from withdrawing saying: "contact support"
so i contacted the support and this is the e-mail traffic that happened:
https:// gyazo.com/726a3576b0cd3c7bf0a62da8895a72dc
https:// gyazo.com/9ccb08b85a73a605e25f4201e37bc083
here´s the gyazo-link from the SEPA transfer: https:// gyazo.com/a8d6b9777dcf541b68211b3c2b663090
my ID .........................................approved
my electricity bill........................... approved
my bank account.......................... approved
swift documents........................... approved
ID of Robin Horn.......................... approved
electricity bill of Robin................... approved
owning a proved btc-e account .... approved
reasons for being banned..............not given
my bitcoins..................................not given
so their agenda was like this:
1. ban a random user from withdrawing
2. when he mails you, ask for random documents
3. don´t respond to e-mail-answers [force the customer to create a new ticket everytime (i have cut out some of my e-mail answers to make the E-mail traffic more fluently)]
4.when you run out of questions for documents IGNORE the customer (let him suspended)
this makes it 100% clear that btc-e support is a scam. here is a link to a website where you can see who and where the owners of btc-e could be (usually btc-e is anonymous/ no contact details at btc-e) : http:// btceclaims.github.io/
I hope that the pressure of making this public forces them to improve their support system and give me my 2.5 bitcoins back. if anyone has a clue what else i can do please tell me.
update 16.03.2017: solved. after i made this public and posted it on more then 20 websites who were on top of google. after "balthazar" received a -trustpoint at bitcointalk.org and went super angry. after threatening to sue them - they finally gave up. i got my bitcoins now
thank you very much for your help. i hope bitcoin exchanges will have more respect of their customers in the future. https://gyazo.com/d393cbdaabf835168ca605ce6d413c1c