URGENT HELP

[marwan.berjawi]

14nxdNHFkRs2wxXjq4EpkpgdvXRnFjaLAh
1PnmXghGJEyi11uiQXFeEY8xDy1Kb2atw8
16A6EC8i2HpAchAfxcmiwjPaQjeypji96E

Hello to whom it may concern.

This address has transferred 265 + 45 + 65 to his address by placing a trojan in the pc and hacking the pc. please ban him and refund the account ASAP

please help these are proof of the transfers he made I don't know what to do

[Decoded]

1. No one can refund transactions. Once they're confirmed, they're confirmed. Only the person who has access to the addresses holding the bitcoin has control. We can't do anything.

2. We can't ban him. That's like saying to the government "This is this guy's watch. Please deport him." Doesn't work.

3. What proof do you have that it was a trojan?

[marwan.berjawi]

windows defender deleted the folder I still have the logs of it so my money is gone, I mean where is the customer protection ? or any rights

[bitkilo]

windows defender deleted the folder I still have the logs of it so my money is gone, I mean where is the customer protection ? or any rights

Unfortunately your bitcoins are gone and the transaction cannot be reversed.
Bitcoin is more like cash than money in a bank account, if someone steals cash from your wallet you can't turn to the federal reserve or the bank and say just because you were using there type of money they are responsible.
The bitcoin software is not owned by anyone so there actually is nobody you can turn to.

When using bitcoin you must realise that you are taking full control of your finances back from the banks and you are therfore responsible for everything that happens with it.

[Thetamind]

The point in being your own bank, is to take control of your own finances, and that means, you are your rights. you are your protection. Do not send money to anyone you're unsure of. Do not engage in shady business dealings for cheap merchandise or illegal merchandise. Bitcoin uses the blockchain to protect you, but only as a source of confirmation. If this was indeed the work of a trojan and you did not send these transactions on your own free will, then let this be a lesson not to store your funds on an exchange. Store them in a wallet like breadwallet or electrum. OR even in cold storage. you can also use escrow services when sending money, such as bitsquare, or localbitcoins. You are the only authority over your coins, that's the way bitcoin was intended to be, if you don't like that, go back to using paypal and banks, bitcoin isn't for you. I know this wasn't the answer you were looking for, but anyone using bitcoin needs to know that they alone are responsible for their security, and just like cash, if you protect it properly, you won't have any problems.

[mjglqw]

Unless you can contact the dude, unfortunately your bitcoin's gone.

No company owns bitcoin. You might have thought like bitcoin is like an alternative to PayPal. It's not.

Take better precautionary measures nexttime. Take note that were talking about money here.

[Rmcdermott927]

14nxdNHFkRs2wxXjq4EpkpgdvXRnFjaLAh
1PnmXghGJEyi11uiQXFeEY8xDy1Kb2atw8
16A6EC8i2HpAchAfxcmiwjPaQjeypji96E

Hello to whom it may concern.

This address has transferred 265 + 45 + 65 to his address by placing a trojan in the pc and hacking the pc. please ban him and refund the account ASAP

please help these are proof of the transfers he made I don't know what to do

Please take the time to educate yourself on how Bitcoin works. He can't be banned, that is not possible.

Here is a good start: https://www.bitcoin.com/faq