captainahab
Posts: 1
Joined: Thu May 16, 2019 11:17 am

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BTC disappearing and reappearing in my wallet

Thu May 16, 2019 11:35 am

Hi. So this morning I tried to send some BTC. The transaction only shows up sporadically, and when I click on it it tells me 'transaction not available at this time'. The one time it did provide details, it seems the transaction hasn't been broadcast yet. (I sent it over an hour ago)

EVEN weirder tho - the amount in my wallet keeps flicking back and forth, from about £8 to around £65 (the latter is correct). Ive attached a couple of screenshots taken a few seconds apart this morning.

Does anyone know WTF is going on? Where is my money vanishing to?
Screenshot 2019-05-16 10.16.30.png
Screenshot 2019-05-16 10.16.19.png

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nandibear
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Joined: Sat Jan 30, 2016 7:04 am

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Re: BTC disappearing and reappearing in my wallet

Thu May 16, 2019 7:10 pm

Hi. So this morning I tried to send some BTC. The transaction only shows up sporadically, and when I click on it it tells me 'transaction not available at this time'. The one time it did provide details, it seems the transaction hasn't been broadcast yet. (I sent it over an hour ago)

EVEN weirder tho - the amount in my wallet keeps flicking back and forth, from about £8 to around £65 (the latter is correct). Ive attached a couple of screenshots taken a few seconds apart this morning.

Does anyone know WTF is going on? Where is my money vanishing to?
Hi,

Please contact support at wallet@bitcoin.com

Which version of the Bitcoin.com wallet app are you using? To view which version of the Bitcoin.com Wallet app you're presently using please go to Wallets (main screen which displays all of your wallets) > Settings (cog wheel in top right corner) > scroll down to About Bitcoin.com Wallet > Version

What device and operating system you're using (example: Galaxy s8+, Android 9)?

If you're not using the most recent version of the Bitcoin.com wallet app please update (NOTE: Please first backup your wallet before updating. Write down your 12 word seed / mnemonic / backup phrase on paper with pen and store somewhere safe (please do not save online and please do not take screenshots). Please NEVER share your 12 word seed / mnemonic / backup phrase with anyone.
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