reciver problem

[tsotne777]

hello there, yesturday i first time used bitcoin walet and sent some money, but reciver is telling me that still not get anything, but blockchain is showing that is sent and has 131 confirmation, i am just wondering where the money left? anyone can help me ? thanks

[bitkilo]

hello there, yesturday i first time used bitcoin walet and sent some money, but reciver is telling me that still not get anything, but blockchain is showing that is sent and has 131 confirmation, i am just wondering where the money left? anyone can help me ? thanks

Hi,
Can you please provide the transaction ID, and address you sent to.

If you are using the Bitcoin.com wallet, please email our support team for assistance: wallet@bitcoin.com

[tsotne777]

52f23642c0498acb543270f5eef324dd0c5f887da21ece90b20a41f20063dba0
this one is showing on blockchain . yes i am using bitcoin.com

[tsotne777]

1AkEmRRKBWPFAuMcRyAQG6rw2dMcBmrvXF
this is address

[bitkilo]

1AkEmRRKBWPFAuMcRyAQG6rw2dMcBmrvXF
this is address

Thanks, i can see that you sent Bitcoin Cash (BCH) to this address.
https://explorer.bitcoin.com/bch/addres ... 2dMcBmrvXF

If the receiver cannot see these funds in their wallet, then they may have provided you with a Bitcoin Core (BTC) address.

Did the receiver ask you to send BCH or BTC to their address?

[tsotne777]

yes i saw now they ask BTCand i sent BTH i think this is problem :/ can i fix this one?

[bitkilo]

yes i saw now they ask BTCand i sent BTH i think this is problem :/ can i fix this one?

BCH can be recovered from a BTC address, but this can only be done from the receivers end.

I recommend that you contact the receiver, and explain the situation (you sent BCH to their BTC address)
If they do not know how to recover the BCH, then they will need to contact the support team of their wallet provider.

[tsotne777]

ok thanks a lot for info i will try to explain them .
thanks

[tsotne777]

i talked to them yesturday and they said i have to talk to BTC cause they cant do anything )))))))
i dont get what they mean “talk to BTC” ))
after i ask what you mean guy said that i have to wait

[martiel]

Meh, that’s sad. Firstly, remember the main thing: double-check or even triple-check all info related to transaction. Be sure that you inputted correct addresses and got correct currency. Really, blockchain is almost irreversible system, so you can’t return wrong transaction. As for the current situation, please, contact support of Bitcoin.com and talk with the receiver again. I really can’t imagine how BTC and BCH can be exchanged after the transaction is done… Hope, this issue will teach you. And good luck with the case.