Backup issue

[raydee]

Hi
I have a bitcoin.com wallet on my cellphone and to back it up I used the backup options on the app. So I basicaly have my mnemonic phrase amd a text file with a password as well.

I'm trying to see if I can recover my wallet using my computer and when I try to import the wallet I always have this error message
"ERROR - Wallet already in Bitcoin.com Wallet"

Anyone knows how I cam back my wallet on my computer?

I don't want to risk loosing my wallet if I lose my cellphone.

Thank you

[nandibear]

Hi
I have a bitcoin.com wallet on my cellphone and to back it up I used the backup options on the app. So I basicaly have my mnemonic phrase amd a text file with a password as well.

I'm trying to see if I can recover my wallet using my computer and when I try to import the wallet I always have this error message
"ERROR - Wallet already in Bitcoin.com Wallet"

Anyone knows how I cam back my wallet on my computer?

I don't want to risk loosing my wallet if I lose my cellphone.

Thank you

Hi raydee,

Please contact support at wallet@bitcoin.com