Need help recovering wallet in mobile app!

[Sul]

I sold my S8 and got S9 now. Having trouble recovering my wallet even though write my pass phrase in lower case with only one space between each word and no space at the end. I tried to uninstall the app and still same issue. Can some please help!

Thanks

[bitkilo]

I sold my S8 and got S9 now. Having trouble recovering my wallet even though write my pass phrase in lower case with only one space between each word and no space at the end. I tried to uninstall the app and still same issue. Can some please help!

Thanks

Hello,

It would be best for you to email support at: wallet@bitcoin.com

For your first email please provide as much information as possible and any screenshots that you think will help. Remember that Bitcoin.com have no access to users wallet at all so must reply on screenshots and messages to help.