Stopped the payment process, still paying for bitcoins

[benjamin.mezroui]

Hi,

I've been wanting to get bitcoins on the site, i registered my payment credit card and just after that step, i had to scan my ID and wait for it to be accepted. I didn't have time for that nor a scanner nearby, so i closed the payment.

BUT, the payment still shows up on my credit card billing as "Going on".

I never got past the step ID, so how does my credit card says i paid for it ?

Am i gonna get an automatic refund ?

I'd love to get you screenshots but i'm not willing to do it on the forum.

Hope i'll get my money back

[nandibear]

Hi,

I've been wanting to get bitcoins on the site, i registered my payment credit card and just after that step, i had to scan my ID and wait for it to be accepted. I didn't have time for that nor a scanner nearby, so i closed the payment.

BUT, the payment still shows up on my credit card billing as "Going on".

I never got past the step ID, so how does my credit card says i paid for it ?

Am i gonna get an automatic refund ?

I'd love to get you screenshots but i'm not willing to do it on the forum.

Hope i'll get my money back

Hi Benjamin,

Did you attempt to purchase bitcoins at https://buy.bitcoin.com ?

The service at https://buy.bitcoin.com is provided by Simplex.com. If you have not received your Bitcoin Core (BTC) or Bitcoin Cash (BCH) purchase from them, or have any other issues regarding that service, please contact support@simplex.com