Help with transaction

[Sentience]

Hi there,

I made a purchase transaction with the id ee7fc5ff-473e-480f-96e7-fd381ef722f6 which hasn't come through to my wallet for some reason. Could somebody in the know please check the blockchain or other relevant information to see what has happened to my money?

Please help I am a new user.

Regards,

Matt

[nandibear]

Hi there,

I made a purchase transaction with the id ee7fc5ff-473e-480f-96e7-fd381ef722f6 which hasn't come through to my wallet for some reason. Could somebody in the know please check the blockchain or other relevant information to see what has happened to my money?

Please help I am a new user.

Regards,

Matt

Hi Matt,

That ID looks like a Simplex ID. The service on https://buy.bitcoin.com is provided by Simplex.com. If you have not received your Bitcoin Core (BTC) or Bitcoin Cash (BCH) purchase from them, or have any other issues regarding that service, please contact support@simplex.com.

Please note that during times of high traffic such as when there is a relatively large increase in Bitcoin's value your order with Simplex may take longer for them to fulfill. Unfortunately there is nothing that Bitcoin.com can do about this, so please be patient while Simplex process, fulfill and send your bitcoins to the address you have provided them.

Please let us know if Simplex has confirmed to you that your order has indeed been sent but you still cannot see the funds in your wallet. To help staff reply please specify if you purchased BTC or BCH from them.

You may also look up your bitcoin address (not the Simplex ID) on the blockchain:

Bitcoin - https://explorer.bitcoin.com/btc

Bitcoin Cash - https://explorer.bitcoin.com/bch

[Eric3132010]

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