Urgent - BTC Ledger Balance 0 - Please Help

[RDH40]

I need URGENT help please!
I got a Ledger Nano S to store my BTC & LTC. I then gave my friend the 2 correct Segwit 'receive' addresses from my Ledger to send me them, however for some reason only my LTC balance shows up on my Ledger and not BTC. The addresses were both correct and from my Ledger as these were checked at least 5 times before transferring. I obtained each address from the correct Ledger Wallet Bitcoin App through Google Chrome (using the Segwit chains).
The BTC transaction is confirmed on both Blockchain & Blockchair - here's the address: 36ezRREzDYH3uSvADoSSpoLZrFVigQkmLp so I can't understand why my BTC are not showing in my Ledger!
The LTC is showing fine in my Ledger so I am very worried and confused as to why the BTC is not there too.
I have tried everything: uninstalled and re-installed the Ledger Apps (including Ledger Manager), re-installed Google Chrome and also done the procedure of Resetting the Data by going into SETTINGS - TOOLS - RESET APPLICATION DATA. Because of this I don't think there is a software/sync problem. I even deleted the Bitcoin App from the Ledger and reapplied it with the Ledger Manager.
One thing I have noticed now is that the Segwit BTC Receive Address does not show up in the Ledger Wallet Bitcoin App when I check via SETTINGS - TOOLS - SIGN MESSAGE, however when I check this the same way for the LTC - the LTC one does still show up. Is this the problem? I have also exported my 'xpub' and checked the addresses that way but the address did not show up after checking well over 8,000!
Finally - I have not reset or reconfigured my Ledger yet through fear of loosing everything.
Please can anyone help me?

[RDH40]

Hi dave24 - Thats for your message. Who would you recommend? I have seen a couple of companies online but I'm a little sceptical of scammers. Also if you know of anyone who has successfully used a recovery service, that would be great. Thanks.

[RDH40]

Ok thanks, I'll drop him an email to see if he can help.

[nandibear]

Have you heard of walletrecoveryservice?
his name is david
he hasn't helped me personally but some of my friends
you can reach him at *redacted*

Ok thanks, I'll drop him an email to see if he can help.

BEWARE: Please never provide your private key or seed words to anyone. Moreover, sending private keys or seed words through email is not safe even if you are sending to yourself.

[Zaveri]

Bonjour, je voudrais trouvez un site de vente de bit coin ou peut acheté. On espèce
C'est mon premier jour j'ai besoin des réponse s'il vous plaît
Il y a t'il un moyen ?
Merci. À toute le monde

[rickorick]

you can buy from localbitcoins.com

[Zaveri]

Bonjour cher monsieur ,

Je vous remercie ,c'est note .
si vous Avez un autre moyen ou un autre site je vous remercie
Pour vos réponse .

Zaveri