I haven’t received my bitcoins

[Geany34]

Hello
I bought yesterday new bitcoin but I haven’t received yet
The money are gone from my credit card
Please help
Geany

[nandibear]

Hello
I bought yesterday new bitcoin but I haven’t received yet
The money are gone from my credit card
Please help
Geany

Hi Geany34,

Where did you purchase the bitcoins from?

If you used the in app purchase option the please note that this service is provided by Simplex. If you have any questions relating to a purchase from buy.bitcoin.com please direct these to the support team at: support@simplex.com.

Please note that during times of high traffic such as when there is a relatively large increase in Bitcoin's value your order with Simplex may take longer for them to fulfill. Unfortunately there is nothing that Bitcoin.com can do about this, so please be patient while Simplex process, fulfill and send your BTC order.

[Geany34]

Thank you for your reply
I ordered through the app and simplex got my money out from credit card
I’ve been contact them and they said that I should contact you so I am confused
Just wonder why first time took few minute and now second time takes days...
At end end what I need to do is to wait more. And what happen if I don’t receive it? To who I should speak then?
Thank you
Regards
Geany34