Payment Request Cancelled by SIMPLEX BUT No refund

[taha-haider]

I Bought 1,565.41 US $ of BTC, the amount was already charged from my credit card but after nearly 10 hours, i was informed that

"Your transaction has been cancelled due to changes in BTC rate.
Unfortunately, the BTC could not have been provided and we were forced to cancel your payment. Your account has not been charged"

But my account has been charged, but there's no refund, i have checked with the bank but they said nothing has been transferred.

The Simplex Support system is very poor, i have created ticket over there but no response since 12 hours

What is the solution for this kind of problem


Simplex payment ID: 61f823d3-7b6c-475f-b17b-266220c605c1

[bitkilo]

I Bought 1,565.41 US $ of BTC, the amount was already charged from my credit card but after nearly 10 hours, i was informed that

"Your transaction has been cancelled due to changes in BTC rate.
Unfortunately, the BTC could not have been provided and we were forced to cancel your payment. Your account has not been charged"

But my account has been charged, but there's no refund, i have checked with the bank but they said nothing has been transferred.

The Simplex Support system is very poor, i have created ticket over there but no response since 12 hours

What is the solution for this kind of problem


Simplex payment ID: 61f823d3-7b6c-475f-b17b-266220c605c1

Unfortunately Simplex has a huge backlog of orders to fill and many support tickets to answer but if they said they will return your money then that is what they will do. Please be patient and maybe send them a follow up support ticket in another few days if you have still not received your money back.
Simplex is a reputable company and will follow through on what they say.

If you would still like to purchase bitcoins then you can do so at many other exchanges, please have a look at our list here: https://www.bitcoin.com/buy-bitcoin

[taha-haider]

Well they replied after 3 days but again with same automatic bot reply
"Thank you for contacting Simplex Support.

Your transaction has been cancelled due to changes in BTC rate.
Unfortunately, the BTC could not have been provided and we were forced to cancel your payment. Your account has not been charged.
Please carry out a new transaction - the new transaction should better reflect the current BTC value.

We apologize for any inconvenience this may have caused.

If you have any more questions, please respond to this email."


I have replied them again, how to tell them that my credit card has already been charged and there is no refund yet

is there any simplex representative, whom I can contact for my case

[openfiler2908]

Hi

did you get the refund ?

thanks