I paid 2 times... my money is gone... but page down and I didn't get BTC...

[JINHOI KIM]

Today I paid 2 times... my money is gone... but page down and I didn't get BTC...

I'm trying buy bitcoin ..
'9,200USD' and '1,612.5 USD'

creadit card paid but payment page is stop....

So I paid but didn't get BTC...
I want my money back...

I emailed simplex team... but not answer... (4 times...)

I'm lost money? What should I do?

please check this....

I also use 'https://simplexcc.freshdesk.com' to ask them

My ticket number(Question) are

1. #105999
2. #105332
3. #105335
4. #105893

[bitkilo]

Hi there,

The service on https://buy.bitcoin.com is provided by Simplex.com. If you have not received your bitcoins from them, or have any other issues regarding that service, please contact support@simplex.com.

Please note that during times of high traffic such as when there is a relatively large increase in Bitcoin's value your order with Simplex may take longer for them to fulfill. Unfortunately there is nothing that Bitcoin.com can do about this, so please be patient while Simplex process, fulfill and send your BTC order.

If Simplex confirm to you that the funds have been sent to your Bitcoin.com wallet please email: wallet@bitcoin.com and provide as much information as possible including screenshots of your wallet homepage.