I need my money back

[Roykim0928]

I tried to buy bitcoin thru bitcoin.com and they took my money, and then I got an e-mail that notices me my payment is declined.

And then I ve waited over 2 weeks and my money is not still back in my card.

I sent refund request e-mail to support team, and all they say is that it's confirmation process. they only do check my info.

So where am I supposed to ask refund? they dont answer the question. never send me e-mail for it.

please take a look at what they sent me and give me the asnwer. Thank you in advance.

first email
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Dear Yanghun kim,


Your payment request has been declined.


Note that we do not disclose the cause of declined payments.


Simplex payment ID: bbd2f23f blahblah (I deleted it )


For more information, contact us at support@simplex.com or visit our FAQ section at simplex.com/faq. Please do not try to reach Simplex's support using any other method (such as social media), as you might be mislead by imposters.

Sincerely,

The Simplex Team



To ensure future delivery of email, be sure to add support@simplex.com to your address book, contacts or safe senders list.
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I sent an request to refund for my declined payment.
and then here's 2nd email what they say
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Hello Yanghun,

Thank you for contacting Simplex Support.

Your card was not charged on this payment. It was a credit card authorization check, rather than a charge; the money was held by your bank pending approval or cancellation of this payment.
This authorization has been voided successfully and the money should be freed soon; you should see no pending payments to Simplex.

You will not be charged and should be able to view this on the card website soon.

All the best,
Maria
Simplex Support Team
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For live updates image
On Fri, 29 Dec at 11:32 AM , Light nImpact <kvaddress11@gmail.com> wrote:
This is my payment ID : bbd2f23f blah blah(I deleted it)
It is declined, When do I get my money back?
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[matthew.hyde]

sorry i am not here to give answers...
i am in same boat-

so what can we do about this and

i spoke to my bank and they said the transaction is still pending- so they cant do anything until the transaction is completed (they actually have the money) AND havent given over the BTC


what can be done about this
it is so frustrating