Payment error despite having money taken.

[3uro]

I've been using this site for past few days and I was making a payment just like every other days.
And then I encountered an error message while the payment was being processed.
I also did not get an order confirmation mail despite having my money taken from my credit card.
I forgot to take a screenshot but I believe it was saying it will be investigated; therefore, if the problem continues, I should contact the support team with my order number.
Did anyone experience this? Any solutions beside waiting for them to check the payment and send the bitcoin to my wallet?
Thanks in advance.

[nandibear]

I've been using this site for past few days and I was making a payment just like every other days.
And then I encountered an error message while the payment was being processed with an error message.
I forgot to take a screenshot but I believe it was saying it will be investigated; therefore, if the problem continues, I should contact the support team with my order number.
Did anyone experience this? Any solutions beside waiting for them to check the payment and send the bitcoin to my wallet?
Thanks in advance.

Hi, if you're referring to the service at buy.bitcoin.com that is provided by Simplex. You may contact support@simplex.com

[3uro]

Thank you, I'll give it a try!

[mquinn6]

I wish Bitcoin.com would find another "partner" rather than Simplex! Simplex is HORRIBLE! I bought coin almost a week ago - got confirmations that all was good and validated by Simplex THEN - saw 3 (three) transactions against my credit card!!!! My credit card charged me 3 times a penalty for this. and I STILL do not see any bitcoin! Buyer beware!!!! Simplex seems to be holding money and getting interest on it - ON TOP OF charging rediculously high rates! Scammers they are!!! And when you contact them they say "Ain't my problem - contact your wallet software" - I now find in this forum that I am not the first sucker to be taken for a ride by Simplex.

I intend on posting this as much as possible to help prevent others from getting their money stolen by Simplex!!! DO NOT USE SIMPLEX!!!!

I hope this helps the next guy!!!