Thu Dec 21, 2017 3:06 pm
Hi there,
Bitcoin (BTC) and Bitcoin Cash (BCH) are two entirely separate cryptocurrencies and they operate on two entirely separate blockchains. This means that Bitcoin (BTC) sent to an address on the Bitcoin Cash (BCH) blockchain will never appear nor be present on the Bitcoin Cash blockchain. In this instance you seem to have sent a Bitcoin (BTC) transaction to an address in your Bitcoin Cash (BCH) wallet. Note that in the Bitcoin.com wallet you will have both a Bitcoin (BTC) and a Bitcoin Cash (BCH) wallet created by default.
You can do the following to retrieve your BTC from your BCH wallet:
1) Press home in bottom left
2) Press the + sign on the right of "Bitcoin Core Wallets"
3) Press "New personal wallet". Enter a name for the wallet, for example "BTC recovery wallet"
4) Ensure that the selected coin is BTC.
5) Show advanced options
6) Change “Random” to “Specify Recovery Phrase”
7) Type your BCH wallet's recovery phrase (you can get it from Settings > [Name of your BCH wallet] > Backup)
8) Make sure "Single address wallet” is turned OFF. You don't need to change the derivation path.
9) Create wallet. If you get an error “Error creating wallet: Key already associated with an existing wallet”, continue to step 10 and select your existing BTC wallets instead of the newly created "recovery wallet" then follow the rest of the steps.
10) If no error is shown go to Settings > [BTC recovery wallet] > More Options > Wallet Addresses
11) Tap 'Unused Addresses' at least 20 times / until you get an "Empty addresses limit reached" message
12) Tap 'Scan addresses for funds'
13) Your Bitcoin (BTC) will now appear in your BTC recovery or existing BTC wallet.
Again, although you can manage both Bitcoin Core (BTC) and Bitcoin Cash (BCH) wallets in your Bitcoin.com wallet app you must not send BTC to a BCH address and vice-versa.