Hello,
My name is Julia and I am the Head of Customer Support at Simplex.
I understand your frustration and will do my best to help you out.
First, I would like to assure you that Simplex is not a scam. We are a fully licensed financial institute in the EU, and take extreme measures to ensure the safety of all the transactions that are sent to us.
To help me locate your transaction and get to the bottom of what happened, please send me your transaction ID and I will personally investigate this case and contact you as soon as I have more information:
julia@simplex.com
The transaction ID is the long string of numbers and letters that appear in any of the emails we sent you regarding your payment.
Looking forward to hearing from you and thanks for your patience in this matter.
Sincerely,
Julia Baker
Head of Customer Support
Simplex