Bitcoin not received - Simplex

[arunjyotidoley]

It has been 3 days since my order and i have still not received my bitcoins from Simplex. If there is a delay you guys should have the decency to provide a proper update, instead all you guys are doing is sending an automated email all the time. This will be my last transaction with simplex. Can someone help me with my order.

Thanks

[arunjyotidoley]

Hi,

Someone please help me. It has been more than 3 days and i have still not received my bitcoins. I made a purchase of 2687.5 USD and still not got any response from Simplex about the delay. Atleast have the decency to let me know the status of the order. No communications at all. This is really hopeless. can someone tell me if there is a way to request a refund?

Simplex payment ID: 32ceafeb-53d5-4ff7-85b4-bcf2ba69a031


Thanks

[bitkilo]

Hi,

Someone please help me. It has been more than 3 days and i have still not received my bitcoins. I made a purchase of 2687.5 USD and still not got any response from Simplex about the delay. Atleast have the decency to let me know the status of the order. No communications at all. This is really hopeless. can someone tell me if there is a way to request a refund?

Simplex payment ID: 32ceafeb-53d5-4ff7-85b4-bcf2ba69a031


Thanks

Hello,

If you are using the Bitcoin.com wallet and the funds have been confirmed as being sent by Simplex please contact our support team: wallet@bitcoin.com

[arunjyotidoley]

Hi there,

I am not using bitcoin.co wallet. I provided a Bitfinex bitcoin wallet address. There has been no confirmation whatsoever that the bitcoins have been delivered. I have raised multiple support tickets. They closed the first round of tickets without any resolution. The current ticket has been in processing status for more than 23 hours
https://simplexcc.freshdesk.com/support/tickets/83061

I am really worried and if the order cannot be fulfilled atleast let me know how i can request a refund.

cheers

[Simplex Team]

Hello,

My name is Julia and I am the Head of Customer Support at Simplex.
I am sorry to hear about your experience and I completely understand your frustration.

We are currently experiencing some delays in processing payments due to an extremely high transaction volume, which is as a result from the growing interest in cryptocurrency trading. We are doing our very best to process all transactions as quickly as possible!

To help me locate your transaction and get to the bottom of what happened, please send me your payment ID and I will personally investigate this case and contact you as soon as I have more information: julia@simplex.com

I apologize for any inconvenience this may have caused you and thanks for your patience in this matter.

Sincerely,

Julia Baker
Head of Customer Support
Simplex

[BarisTaskin]

bitcoin not recieved after 3 days. sent more than 15 e-mails but nothing solved.

[Cryptorock]

bitcoin not recieved after 3 days. sent more than 15 e-mails but nothing solved.

I placed an order with Simplex on midday Thursday and didn't receive it until Sunday around 3pm. While I waited I didn't even see a transaction on the block chain. So I would say wait a little while longer because of high volume.