Not receive my order

[Fadi]

Simplex payment ID: 6fb5a11a-64ff-4f16-bbe1-4c054abbff41
Untill now not receive my order..please i need help

[bitkilo]

Simplex payment ID: 6fb5a11a-64ff-4f16-bbe1-4c054abbff41
Untill now not receive my order..please i need help

Hi there,

The service on https://buy.bitcoin.com is provided by Simplex.com. If you have not received your bitcoins from them, or have any other issues regarding that service, please contact support@simplex.com.

Please note that during times of high traffic such as when there is a relatively large increase in Bitcoin's value your order with Simplex may take longer for them to fulfil. Unfortunately there is nothing that Bitcoin.com can do about this, so please be patient while Simplex process, fulfil and send your BTC order.