No bitcoin received?

[JRam]

Hi I purchased bitcoin yesterday, I received my payment request confirmed email, the amount was charged to my credit card. I now have the order confirmation email asking me to confirm that I have received the bitcoin, but I still haven't. When I do a search for the coinbase address I used it just shows the address and nothing in it, nothing pending. I would assume I would see some type of traffic with the address I used right? And before you ask, no I did not use a bitcoin cash wallet, I used my coinbase bitcoin wallet address. Thank you for any help. again shouldn't I be able to see something somewhere showing that I have a transaction that is happening? I can't find anything except the emails they sent me. It was a 10k purchase so a decent amount with a decent fee attached from bitcoin.com so it shouldn't have low priority right?

[evermate]

same as me, brother! the email they repled to me is funny, the ticket link does not work.

[JRam]

whats your time frames? close to mine? or further out? thanks for the reply, keep me posted ill do the same if i receive anything. Also was your receiving wallet coinbase?

[nektar_1]

Same thing happened to me, But i bought it since 12/8/17 (A week ago) and i have not received anything in my wallet yet, I contacted Simplex by Facebook and by email and i don't get any answer from them, I'm thinking to call my bank to report it as a fraud

[JRam]

Dammit that's not good news :/

[alh]

I have same thing I purchase yesterday $50 via simplex don’t see anything anywhere?

[JRam]

keep us posted guys if you receive funds, will give the rest of us hope!

[somilbhargava]

I bought bitcoin worth $300 + fees on Dec 14th 2017 at 12:50 PM IST. My credit card was charged immediately and i received an email an hour later to confirm if the order was executed successfully. However, there appears to be no transaction that simplex executed which i check on blockchain explorer. I have made two transaction in past which which were below $100 and they were successful.

I raised support tickets but haven't received a response yet. What should be the next steps?

[JRam]

Thanks, slightly comforting to hear someone received bitcoin at some point before

[nektar_1]

I found this from "Keergoor" and it work for me



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This worked for me and im useing bitcoin phone app.

I accidentally sent BTC to my BCH wallet

Bitcoin and Bitcoin Cash are two entirely separate cryptocurrencies and they operate on two entirely separate blockchains. This means that Bitcoin (BTC) sent to an address on the Bitcoin Cash (BCH) blockchain will never appear nor be present on the Bitcoin Cash blockchain. Because both BTC and BCH share a similar address format, it is possible to accidentally send a Bitcoin (BTC) transaction to a BCH address, but the funds will only exist on the BTC chain.

Note that in the Bitcoin.com wallet you can set up both a Bitcoin (BTC) sub-wallet and a Bitcoin Cash (BCH) sub-wallet.

Please follow the instructions below to retrieve the BTC from your BCH wallet:

1
Press "Home" in bottom left

2
Press the "+" sign on the right of "Bitcoin (BTC) wallets"

3
Create personal wallet. Enter a name for the wallet, for example "BTC recovery wallet"

4
Turn on Bitcoin (BTC)

5
Show advanced options

6
Change “Random” to “Specify Recovery Phrase”

7
Enter your BCH wallet's recovery phrase (you can get it from Settings > [Name of your BCH wallet] > Backup)

8
Make sure "Single address wallet” are turned OFF. You don't need to change the derivation path.

9
Create wallet. If you get an error “Error creating wallet: Key already associated with an existing wallet”, continue to step 10 and select your existing BTC wallets instead of the newly created "recovery wallet" then follow the rest of the steps.

10
If no error is shown go to Settings > [BTC recovery wallet] > More Options > Wallet Addresses

11
Tap 'Unused Addresses' at least 20 times / until you get an "Empty addresses limit reached" message

12
Tap 'Scan addresses for funds'

13
Your Bitcoin (BTC) will now appear in your BTC recovery or existing BTC wallet.

[jomayne1]

I also purchased Bitcoin yesterday, paid through simplex. I have also got emails to confirm order but can not see it anywhere??? So where is it all??? Not happy!!!!!
Is there anyone that can fix the problem or explain???

[evermate]

whats your time frames? close to mine? or further out? thanks for the reply, keep me posted ill do the same if i receive anything. Also was your receiving wallet coinbase?

my wallet address is binance exchage platform, until now already 24 hours

[evermate]

Same thing happened to me, But i bought it since 12/8/17 (A week ago) and i have not received anything in my wallet yet, I contacted Simplex by Facebook and by email and i don't get any answer from them, I'm thinking to call my bank to report it as a fraud

i also wanna call bank to report, so sad

[sujju4r]

did anyone received bitcoin
pls update

[somilbhargava]

Not yet. Simplex simply closed the tickets without a reply. I'll have to raise a charge back tomorrow.

[Token209]

I have not received my bitcoin. Is been 4 days already I payed extra money for the same quality as coinbase!?!?!

[somilbhargava]

Hi All,

I got my bitcoins deposited today and finally the simplex team responded as well (see attachment)

Thanks,
Somil

[JRam]

Update to my reply/post:
5 days later I received my bitcoin I purchased into my coinbase account. sucked to wait and I almost canceled but it's here now, good luck all.!