Made bitcoin purchase this morning but value not seen in my wallet?

[nfae1]

Simplex processed my Bitcoin purchase early this morning. Now, almost 8 hrs later, I still don't see any monetary value in my newly setup bitcoin wallet. What might the issue be? thanx

[nandibear]

Simplex processed my Bitcoin purchase early this morning. Now, almost 8 hrs later, I still don't see any monetary value in my newly setup bitcoin wallet. What might the issue be? thanx

The service on https://buy.bitcoin.com is provided by Simplex.com. If you have not received your bitcoins from them, or have any other issues regarding that service, please contact support@simplex.com.

Please note that during times of high traffic such as when there is a relatively large increase in Bitcoin's value your order with Simplex may take longer for them to fulfil. Unfortunately there is nothing that Bitcoin.com can do about this, so please be patient while Simplex process, fulfil and send your BTC order.

If you purchased from Simplex then your have purchased Bitcoin (BTC) coins, can you please double check that the address you gave them was indeed a BTC address and not a Bitcoin cash (BCH) address from your Bitcoin.com wallet.

To see your BTC wallet address history please follow the steps below:

1) Go to Settings > [Select your BTC wallet]

2) Tap on "More Options"

3) Select "Wallet Addresses"

4) Tap on "View All Addresses"

You will now be able to see all of the BTC wallet addresses associated with your wallet below. The addresses with an amount in green shows the amount that is available to spend in that particular address.

If you cannot see the address you gave Simplex then please repeat the above steps replacing BTC with BCH and look at your Bitcoin Cash (BCH) address history. If you have given them a BCH address you will need to go through the steps to recover the BTC from your BCH address.

If you have provided Simplex with a BCH address from your Bitcoin.com wallet then please follow the instruction on the following link to recover your BTC: https://walletsupport.bitcoin.com/artic ... bch-wallet

[Mybitcoin088]

Simplex processed my Bitcoin purchase early this morning. Now, almost 8 hrs later, I still don't see any monetary value in my newly setup bitcoin wallet. What might the issue be? thanx

They are backed up at the moment. It took mine approximately 24 hours or so.

[nfae1]

uh, oh. My goal was to purchase BCH. Now you're teaching me there's no way I could have accomplished that through SIMPLEX. Forgive me but his was my first Bitcoin purchase. Teach me this:

- what strategy could I have used to purchase BCH? Perhaps the trading exchange route?
- Once I follow the steps for recovering my BTC shares, is there a way I can convert them to BCH?

Much appreciated!

[nfae1]

Still trying to understand. I followed these instructions provided by the support team:

If you purchased from Simplex then your have purchased Bitcoin (BTC) coins, can you please double check that the address you gave them was indeed a BTC address and not a Bitcoin cash (BCH) address from your Bitcoin.com wallet.

To see your BTC wallet address history please follow the steps below:

1) Go to Settings > [Select your BTC wallet]

2) Tap on "More Options"

3) Select "Wallet Addresses"

4) Tap on "View All Addresses"

You will now be able to see all of the BTC wallet addresses associated with your wallet below. The addresses with an amount in green shows the amount that is available to spend in that particular address.
I was actually able to see me BTC coins at this point without executing the additional steps below. Can you explain why in my case the system was able to recognize and repair my error without me having to execute the recovery steps below?

If you cannot see the address you gave Simplex then please repeat the above steps replacing BTC with BCH and look at your Bitcoin Cash (BCH) address history. If you have given them a BCH address you will need to go through the steps to recover the BTC from your BCH address.

If you have provided Simplex with a BCH address from your Bitcoin.com wallet then please follow the instruction on the following link to recover your BTC: https://walletsupport.bitcoin.com/artic ... bch-wallet

[MarvinDumont]

I have a diff question.

I'm using the Bitcoin.com Wallet app and trying to send bitcoin to an exchange. On the Send page, I enter the amount but the app won't display the amount. It remains at 0.00 despite me typing on the keyboard. Help.

[Karpakis]

I also bought bitcoin and Simplex took too long to process my order then the BTC price went up and they declined my order due to the BTC price going up.
Now cause they put a order on my card the bank is with holding the money till they send a letter saying they wont process.

They refuse to fax the letter. only replying sorry for your inconvenience but we will not charge and cant help you further. in the mean time the BTC value goes up and i cant invest. i am EXTREMELY disappointed in Simplex and will never recommend them to anyone and i will never use their bull service ever(if you can call it service) it is 2 days Later!

This reflects really badly on bitcoin.com aswell as now i have no way to use them to buy BTC


Seems Luno app is the one to stick with