missing bitcoins

[MReeee]

hello , i have a blackhain transaction proof and the btc doesnt show up in my wallet with bitcoin.com , how an i collect them as the bitcoin.com contact us is not working??

[MReeee]

sorted , if you have this problem , re scan wallet from wallet addresses on either wallet core or cash.

[mate1245]

Hi,

I wanted to exchange BTC in BCH so I've sent 0,2BTC to BCH, but when I entered value to send, I entered in BTC and now I didnt receieve nothing in BCHwallet. Now my both wallets are empty. Any advice?

https://explorer.bitcoin.com/btc/tx/0aa ... b5e4c7f22f

Link of transaction

[nmanak]

Hi,
I have same problem, I bought bitcoins, first time today. Transaction approved but there is nothing in my wallet.
Please HELP, what to do?!!

[MykleB]

I am having the same problems. there have been a number of people trying to help and there is also a section in FAQs, but so far nothing has worked. Can someone please help??

[mate1245]

Guys, who you contact when you send in the right wallet but wrong currency and the money goes missing?



Update: they came back on my BTC account

[nmanak]

@ mate1245 Did you anything to change it? I have same problem, and both wallets are empty. I bought BTC today before noon and nothing, yet...