Locked out of my Bitcoin.com wallet and my funds

[GreyWyvern]

Support,

I can't even get past the verify page to send feedback, so I'm posting here.

I've set my Bitcoin.com wallet on my Android device to open with my fingerprint on the phone's scanner. A couple days ago I got a cut on my scanning finger which has been interfering with the scanner. Up until today it was working maybe 50% of the time, but today I started getting 100% fails. I tried to get into my Bitcoin.com wallet enough times that I got the error message "Too many tries, please try again later." Using the backup dot-swipe pattern code didn't work either.

Only then did I think of adding a second scanning finger to my device, which I did. When I got back to the Bitcoin.com app, scanning my new finger seemed to work, but it never gets past the "Verify your identity" page with the "Scan again" button. As many times as I successfully scan, it doesn't go to the wallets screen. No error message is displayed

Now here it is, an hour later and I still can't log in. Is there a hidden timeout I still need to wait for? How long is it? Have I broken my wallet by trying to log in too many times and failing? Thanks for any help you can give!

[GreyWyvern]

Can someone please help? I've been locked out of the Bitcoin.com Android app for more than 24 hours.

[nandibear]

Can someone please help? I've been locked out of the Bitcoin.com Android app for more than 24 hours.

Hi GreyWyvern,

Were you able to get the fingerprint issue resolved?

[GreyWyvern]

Hi GreyWyvern,

Were you able to get the fingerprint issue resolved?

Nope, I am still locked out. No response from support. I know they're busy but I can't use a wallet that doesn't work 100% of the time. A lockout bug like this is a deal breaker.

Going to look at different wallets today and sweep my funds there.

[GreyWyvern]

Considering the amount of USD equiv I had in my Bitcoin.com wallet (BCH is going up and up!), this was a very nerve-wracking experience that I hope no one else has to go through. I see that the devs put out a new minor version of the wallet yesterday which I hope addresses the lockout issue.

I've managed to sweep the funds into a new wallet using my backup phrase (thank the maker!) and everything is fine now.

[nandibear]

Considering the amount of USD equiv I had in my Bitcoin.com wallet (BCH is going up and up!), this was a very nerve-wracking experience that I hope no one else has to go through. I see that the devs put out a new minor version of the wallet yesterday which I hope addresses the lockout issue.

I've managed to sweep the funds into a new wallet using my backup phrase (thank the maker!) and everything is fine now.

Hi GreyWyvern,

I'm happy to read that you were able to recover your BCH.