FML

[ohhhNooo]

Hi everyone I need some help. I sent BTC from my Bitpay wallet to My Freewallet acc. However I Use the Top Off BTC with BCC Address. But I sent it in BTC form. Is there anyway to recover back my BTC because its not in my wallet?

[Freewallet]

ohhhNooo, please contact our support team via the in-app chat and provide us with additional information on your transaction, such as the hash for it. We'll be able to look it up in the blockchain and verify the status of your funds. Thanks, looking forward to hearing from you!

[ohhhNooo]

Hi Freewallet, I have contacted the support by email and chat. I gave them both the information they needed. Then they try helping me when they finally understand what I have done wrong no one response to me after that. I dont know who to go nor who can help me. Can you please look into it for me?

[ohhhNooo]

Anyone Have any ideas that can help me? Im in limbo

[Freewallet]

Hi Freewallet, I have contacted the support by email and chat. I gave them both the information they needed. Then they try helping me when they finally understand what I have done wrong no one response to me after that. I dont know who to go nor who can help me. Can you please look into it for me?

Thanks for letting us know! Our support reps will assist you with your issue. You can also provide your user id so that we were able to prioritize the investigation on your support request. The user id can be found in the Settings section of the app; it's an internal id we use, so listing it in public won't jeopardize your wallet security, neither it can grant the access to your wallet balance. Thanks in advance, looking forward to your reply!