ry0suk3
Posts: 3
Joined: Sat Oct 28, 2017 4:58 pm
Contact: Telegram

Buying Bitcoins: "Your phone could not be verified"

Sun Oct 29, 2017 12:16 am

Everytime I try to buy bitcoins, I keep getting this error message: "Your phone could not be verified. Please provide another number"
Trouble is... I keep entering in my number correctly. But what's the format of entering the number? Could you help me out here?
Here's proof: https://i.imgur.com/e9ZxG1X.png

Another problem: I entered my number in the format the red letters show on this image:
https://i.imgur.com/BAHFk4O.png

So... what's going on here? Is there a way to solve this?

User avatar
bitkilo
Platinum Bitcoiner
Platinum Bitcoiner
Posts: 3210
Joined: Sat Sep 26, 2015 4:08 am

Donate BTC of your choice to 1DJcTrvdGsmKr7LdriVizkVmkcXWoG12nt

Re: Buying Bitcoins: "Your phone could not be verified"

Sun Oct 29, 2017 2:06 am

Everytime I try to buy bitcoins, I keep getting this error message: "Your phone could not be verified. Please provide another number"
Trouble is... I keep entering in my number correctly. But what's the format of entering the number? Could you help me out here?
Here's proof: https://i.imgur.com/e9ZxG1X.png

Another problem: I entered my number in the format the red letters show on this image:
https://i.imgur.com/BAHFk4O.png

So... what's going on here? Is there a way to solve this?
Are to you receiving any SMS/Call with a verification code or can't even reach that stage?

What country are you in?
You will have to add the country code before your phone number including mobiles numbers, maybe also make sure that the country you are purchasing from is on the list of accepted countries.
Please help Ross and his family during this hard time by donating to the https://freeross.org/ fund. Play at the best provably fair Bitcoin games site here: games.bitcoin.com Need a fantastic Bitcoin wallet Pick up some great Bitcoin.com swag here

ry0suk3
Posts: 3
Joined: Sat Oct 28, 2017 4:58 pm
Contact: Telegram

Re: Buying Bitcoins: "Your phone could not be verified"

Sun Oct 29, 2017 2:25 am

Everytime I try to buy bitcoins, I keep getting this error message: "Your phone could not be verified. Please provide another number"
Trouble is... I keep entering in my number correctly. But what's the format of entering the number? Could you help me out here?
Here's proof: https://i.imgur.com/e9ZxG1X.png

Another problem: I entered my number in the format the red letters show on this image:
https://i.imgur.com/BAHFk4O.png

So... what's going on here? Is there a way to solve this?
Are to you receiving any SMS/Call with a verification code or can't even reach that stage?

What country are you in?
You will have to add the country code before your phone number including mobiles numbers, maybe also make sure that the country you are purchasing from is on the list of accepted countries.
I have been adding my country code. Say I have this phone # (This isn't my actual one): +1 806 483 5558. Is this the right format of entering the phone #? Or what am I missing here?

User avatar
bitkilo
Platinum Bitcoiner
Platinum Bitcoiner
Posts: 3210
Joined: Sat Sep 26, 2015 4:08 am

Donate BTC of your choice to 1DJcTrvdGsmKr7LdriVizkVmkcXWoG12nt

Re: Buying Bitcoins: "Your phone could not be verified"

Sun Oct 29, 2017 2:37 am

Everytime I try to buy bitcoins, I keep getting this error message: "Your phone could not be verified. Please provide another number"
Trouble is... I keep entering in my number correctly. But what's the format of entering the number? Could you help me out here?
Here's proof: https://i.imgur.com/e9ZxG1X.png

Another problem: I entered my number in the format the red letters show on this image:
https://i.imgur.com/BAHFk4O.png

So... what's going on here? Is there a way to solve this?
Are to you receiving any SMS/Call with a verification code or can't even reach that stage?

What country are you in?
You will have to add the country code before your phone number including mobiles numbers, maybe also make sure that the country you are purchasing from is on the list of accepted countries.
I have been adding my country code. Say I have this phone # (This isn't my actual one): +1 806 483 5558. Is this the right format of entering the phone #? Or what am I missing here?
I am not really sure but most just try a couple of different formats until one works, try take out the spaces

Can you see any "support" links on the page? If not please contact Simplex as they run the service for us and are normally the only ones that can help out with purchasing related questions.

Sorry i could not be of more assistance.
Please help Ross and his family during this hard time by donating to the https://freeross.org/ fund. Play at the best provably fair Bitcoin games site here: games.bitcoin.com Need a fantastic Bitcoin wallet Pick up some great Bitcoin.com swag here

Return to “Technical Support”

Who is online

Users browsing this forum: No registered users and 1 guest