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by nfae1
Wed Dec 13, 2017 4:25 am
Forum: Technical Support
Topic: Made bitcoin purchase this morning but value not seen in my wallet?
Replies: 6
Views: 1553

Re: Made bitcoin purchase this morning but value not seen in my wallet?

Still trying to understand. I followed these instructions provided by the support team:

If you purchased from Simplex then your have purchased Bitcoin (BTC) coins, can you please double check that the address you gave them was indeed a BTC address and not a Bitcoin cash (BCH) address from your ...
by nfae1
Wed Dec 13, 2017 4:00 am
Forum: Technical Support
Topic: Made bitcoin purchase this morning but value not seen in my wallet?
Replies: 6
Views: 1553

Re: Made bitcoin purchase this morning but value not seen in my wallet?

uh, oh. My goal was to purchase BCH. Now you're teaching me there's no way I could have accomplished that through SIMPLEX. Forgive me but his was my first Bitcoin purchase. Teach me this:

- what strategy could I have used to purchase BCH? Perhaps the trading exchange route?
- Once I follow the ...
by nfae1
Tue Dec 12, 2017 11:33 pm
Forum: Technical Support
Topic: Made bitcoin purchase this morning but value not seen in my wallet?
Replies: 6
Views: 1553

Made bitcoin purchase this morning but value not seen in my wallet?

Simplex processed my Bitcoin purchase early this morning. Now, almost 8 hrs later, I still don't see any monetary value in my newly setup bitcoin wallet. What might the issue be? thanx

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