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by ReverbDesign
Sun May 28, 2017 1:56 am
Forum: Beginners & Help
Topic: Payment approved but still not in wallet
Replies: 13
Views: 13736

Re: Payment approved but still not in wallet

Well, I just this email from simplex:

We apologize for not yet responding to your ticket; we are experiencing delays due to spiking BTC demand, and our response times are longer.

I realize they are busy but how many users are in my situation right now I would have to believe my issue is rare and ...
by ReverbDesign
Sun May 28, 2017 1:15 am
Forum: Technical Support
Topic: It has been 3 days and still my money is held up... Where is my bitcoin?
Replies: 12
Views: 5836

Re: It has been 3 days and still my money is held up... Where is my bitcoin?

This is a fucking joke 20 of the same exact situations????!!!!

Simplex Support via freshdesk.com
May 24 (3 days ago)

to me
Dear Jxxxxx,



All support staff are currently unavailable.

We will return to you first thing in the morning – on business hours, we usually reply within the hour ...

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