I talked with Keepkey support multiple times throughout the day. Was able to get the issue resolved. Issue was passed onto their engineer who had to reconstruct the wallet.
Must say, Keepkey support was amazing to work with.
Thanks again for your help.
Search found 4 matches
- Fri Mar 03, 2017 5:35 am
- Forum: Technical Support
- Topic: New User: Keepkey - Missing BTC Help Pls
- Replies: 8
- Views: 5247
- Thu Mar 02, 2017 3:20 pm
- Forum: Technical Support
- Topic: New User: Keepkey - Missing BTC Help Pls
- Replies: 8
- Views: 5247
Re: New User: Keepkey - Missing BTC Help Pls
It's been nearly 10 hours now and no luck!
My Keepkey wallet still shows a balance with .4 BTC MIssing
Is it possible that keepkey could have generated the wrong, or bad, Change Address? Therefor I would not receive that .4 BTC Back to my account ?
I've reached out to KeepKey as well.
My Keepkey wallet still shows a balance with .4 BTC MIssing
Is it possible that keepkey could have generated the wrong, or bad, Change Address? Therefor I would not receive that .4 BTC Back to my account ?
I've reached out to KeepKey as well.
- Thu Mar 02, 2017 8:49 am
- Forum: Technical Support
- Topic: New User: Keepkey - Missing BTC Help Pls
- Replies: 8
- Views: 5247
Re: New User: Keepkey - Missing BTC Help Pls
Thank you very much for your detailed response! I learned a lot from it.
Unfortunately, my wallet has -0.6 BTC sent but only shows .2 in the transaction log.
"If this isn't true, chances are that your wallet (or the server you connect to) isn't completely sync'ed, or the wallet software is ...
Unfortunately, my wallet has -0.6 BTC sent but only shows .2 in the transaction log.
"If this isn't true, chances are that your wallet (or the server you connect to) isn't completely sync'ed, or the wallet software is ...
- Thu Mar 02, 2017 7:36 am
- Forum: Technical Support
- Topic: New User: Keepkey - Missing BTC Help Pls
- Replies: 8
- Views: 5247
New User: Keepkey - Missing BTC Help Pls
Any help would be appreciated. I'm new to this so if someone can tell me what I did wrong, that would be appreciated.
I jumped on the bitcoin train about 1.5 months ago. I've been purchasing a little bit at a time. I picked up a keepkey and have been sending BTC to it with no problem. I decided I ...
I jumped on the bitcoin train about 1.5 months ago. I've been purchasing a little bit at a time. I picked up a keepkey and have been sending BTC to it with no problem. I decided I ...