New to Bitcoin. Help is appreciated.
In December 2017, I did a small credit card purchase of bitcoins using my Bitcoin.com wallet (Simplex transaction). The transaction seemed to go through. I have the Simplex transaction number and verification that it is recorded in the block chain. I was expecting it to eventually show up in my Bitcoin.com wallet on my phone but that never happened. I am assuming there is another step that I need to do. Any help is appreciated.
Hi Mike, is there chance that you might have used your Bitcoin Cash (BCH) address to receive Bitcoin Core (BTC)? If so, please try this:
walletsupport.bitcoin.com/article/110/i-accidentally-sent-btc-to-my-bch-wallet
If not, you could also try this:
walletsupport.bitcoin.com/article/87/funds-not-showing-btc
You may, or may not, also need to contact Simplex.
Considering it's been so long, and you might have an older version of the wallet
(PLEASE DO NOT UPDATE APPLICATION unless you have the 12 word backup phrase(s) written down and stored somewhere safe), it might best to contact support before you do anything. Please send an email to
wallet@bitcoin.com (please reference this forum thread or at least let the support team know that the issue you're having dates to 2017).