Help unlocking bitcoin address

[Gillygbabitcoin]

Please can someone help me understand how to unlock my bitcoin address to change for payout?? When I enter my password to unlock it sends me an email to confirm... then when I click it it takes me to the unlocking page & says it will unlock in 23hrs 53mins... but after that time nothing is happening & the process states again with me putting password in & it generating another email etc .... what am I doing wrong ???

[Fremont]

If you are referring to an account on the Bitcoin.com mining pool then please send an email to pool@bitcoin.com with any relevant details.

[OneChain]

u just need to have ur private key and encryption pass