Bitcoin.com wallet won't update transactions

[mav5209]

I bought about .021 bitcoins from Simplex and deposited them into the bitcoin.com wallet that I downloaded from the bitcoin.com site. Every time I open this wallet, it says "Could not update transaction history." and it does not have my bitcoins in the wallet. Simplex is also saying the transfer went threw. How do I fix this?

[bitkilo]

I bought about .021 bitcoins from Simplex and deposited them into the bitcoin.com wallet that I downloaded from the bitcoin.com site. Every time I open this wallet, it says "Could not update transaction history." and it does not have my bitcoins in the wallet. Simplex is also saying the transfer went threw. How do I fix this?

Could you please post the BTC address that you directed Simplex to send your bitcoins to, or if you have already checked the txid.

Have you tried updating your wallet and opening it again, there has been a few updates made lately.

[mav5209]

Address is 16P8PMhMGxWZoncq9Y4pCr2SQsrmwPRvyz

I did check the blockchain. I also deleted the wallet and redownloaded it today with no change. Still giving same error. Simplex did the transfer on August 12. Plenty of time for transaction to happen.

[Fremont]

Address is 16P8PMhMGxWZoncq9Y4pCr2SQsrmwPRvyz

I did check the blockchain. I also deleted the wallet and redownloaded it today with no change. Still giving same error. Simplex did the transfer on August 12. Plenty of time for transaction to happen.

Please see below:
https://blockchain.info/address/16P8PMh ... QsrmwPRvyz

Your funds were received to that address in the following transaction:
https://blockchain.info/tx/45ffc9b315e8 ... df8fc935d1

They were then sent from that address 15 minutes after they were received in the following transaction:
https://blockchain.info/tx/3537ac5c390d ... e41de65b97

[mav5209]

Yes I know this. My wallet won't update with that amount though. It says "Could not update transactions." and the wallet displays 0.00 bitcoins.

How do I fix this?

[Fremont]

Yes I know this. My wallet won't update with that amount though. It says "Could not update transactions." and the wallet displays 0.00 bitcoins.

How do I fix this?

I believe Wallet support has just responded to you with the following:

Please ensure that you write down your wallet seed words, then try uninstalling and reinstalling the Wallet and restore from your seed words. Please let me know if you are still having issues updating your transaction history after doing this.

Let us know how you get on after trying the above please.

[mav5209]

I never really installed anything. I just extracted the zip file I got from bitcoin.com and opened the bitcoin.com application within the folder. I got my key to it when I created the wallet but after I deposited the bitcoins, it won't update the wallet transactions.

I "uninstalled" the wallet by deleting the folder and redownloading the wallet. I did not have to resubmit my key to open the wallet though. How do I uninstall something I never installed in the first place?

[Fremont]

I never really installed anything. I just extracted the zip file I got from bitcoin.com and opened the bitcoin.com application within the folder. I got my key to it when I created the wallet but after I deposited the bitcoins, it won't update the wallet transactions.

I "uninstalled" the wallet by deleting the folder and redownloading the wallet. I did not have to resubmit my key to open the wallet though. How do I uninstall something I never installed in the first place?

I think the assumption was that you had installed it on a mobile device - to clarify, which computer operating system are you using? To uninstall the wallet completely you will need to also remove the temp folders it creates on your computer.

Please let me know which operating system you are using and I will advise how to completely delete the wallet and restore it again from your seed.

[mav5209]

windows 10

[Fremont]

Okay great!

Go ahead and delete the extracted 'Bitcoin-com-wallet-3.5.6-win64' folder. Then go to your AppData Local folder [local disk (usually C:) > Users > You > AppData > Local]. Here you need to delete the folder titled 'bitcoin.com'.

If you can't find the AppData folder please follow these instructions:



Once you have deleted both the 'Bitcoin-com-wallet-3.5.6-win64' folder and the 'bitcoin.com' folder, please unzip your download again and run the Bitcoin.com wallet. Instead of creating a new wallet you will need to restore from seed.

Enter your wallet's seed and restore your wallet.

[mav5209]

Now I am getting an error on import. It says "Could not import: Error querying the Blockchain". My key is right because it went through on my phone but my phone won't update transactions either.

[mav5209]

Ok scratch that last comment. It is still saying cannot update transactions on my laptop running windows 10 and on my android phone (Pixel).

[A.R.B.N]

i have same problem. did you get fixed?
i cant restore my wallet

[Marlred]

This is also happening to me on my iPhone app.

[jamesbing]

I am also unable to update my transactions. I have deleted the wallet and restored it from seed words, updated the URL to bitpay and back. I need access to my funds. How do I resolve this issue.

Iphone 7 app was updated yesterday

[snipermike32]

Hi guys has anyone had any luck in resolving why it says could not update transaction history in my bit coin wallet i have windows 10 but i also put it on my android phone which says the same i am £100 pound out of pocket at the moment grrr i have contacted support but no responce yet thx in advance

[eddio100]

Same problem here, iOS mobile device install, transaction history fails to update. Sent bitcoin from Trezor wallet to Bitcoin mobile wallet shows unconfirmed transaction. Please assist.

[Serg2greS]

I have very much same problem, got Bitcoins from .Simplex transaction shows on .Blockchain, Bitcoin Wallet from Bitcoin.com Could not update transaction history on Windows-10 and doing it forever on IOS.
address: 1NgYUCukqoKdEji4HGbFsZQeCEYzh6wxFB
IOS-11.1.1, Windows-10.

[Serg2greS]

All sorted,
In settings, look for wallet activation. After been activated everything is fine

[BSEule]

The same happend to me. What to do?
1BbTL7u6Dfv9bBYGusTyPR94WKncqjC8dz
Incredible, this is an Error. Please inform your users what to do.

[arlyn2180]

Hi,
I made a payment through my credit card the payment reflected on my card but the $50 dollar i purchase did not go through my bitcoin wallet. (BCH account) when I register, it was sent to these address. 1HtQKqtdfsKoDQ2U4Xs77HQVJ2rvHRS3oN. Please does anyone knows how to check whats going on?

Thank you,
Arlyn

[jrobertsdc]

Hello,

I am having the same problem. I am on a macOS Sierra 10.12.2 and downloaded and set up a bitcoin.com wallet. Then purchased some bitcoin and it shows transaction has completed in blockchain.info but there is no bitcoin in my wallet and the cash is gone from my card account. Please advise??

[gibbonsgf]

This happened to me too. Ver has just got to realize that his site has been hacked. Somehow when we sent coin from coinbase or wherever to Bitcoin.com, the hacker replaced our destination addresses with the hacker's own. Now they are virtually untraceable without cooperation from Bitcoin.com. And they are poof!

[ravenise]

happened to me as well on multiple wallets after deleting all temp files and updating to the latest software; I see no option to "activate wallet" in the settings, though I have not yet made any transactions, is this a necessary first step to overcome this error? I see others had the same error even after they performed transactions. I do not wish to make any transactions before I can confirm these issues will be resolved one way or another.

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