Buying through bitcoin.com wallet...

[TattooMickey]

Made my initial buy using a cc, through the android app about 4 hours ago. I needed to upload ID and give info to make purchase. I used my ID from the app. I still haven't received the bitcoin yet. Normal?

[nandibear]

Made my initial buy using a cc, through the android app about 4 hours ago. I needed to upload ID and give info to make purchase. I used my ID from the app. I still haven't received the bitcoin yet. Normal?

You may check your Bitcoin address (and all transactions) on an explorer such as, though not limited to, https://blockchain.info/

The service on https://buy.bitcoin.com is provided by Simplex.com. If you have not received your bitcoins from them, or have any other issues regarding that service, please contact support@simplex.com.

Please note that during times of high traffic such as when there is a relatively large increase in Bitcoin's value your order with Simplex may take longer for them to fulfill. Unfortunately there is nothing that Bitcoin.com can do about this, so please be patient while Simplex process, fulfill and send your BTC order.