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IcedMilo
Posts: 2
Joined: Sun Nov 19, 2017 8:34 am

can't find my balance using bitcoin.com wallet, phantom transactions.

Sun Nov 19, 2017 8:50 am

like the title says, my balance disappeared out of nowhere and I can't seem to figure out where it went. I've had this wallet for a decent amount of time, and had no problems with it. last I checked, I had 0.00275BTC in it, and it's just gone when I checked it today.

wallet addresses as per the wallet screen:
13qtHE3BzcJUVMKCi6SVftsF4axe9AeRUZ
19yaf2dR7iRSDPv1PKS66QoZtC7RsvnQqY
1LoJadd7XUNfLZoiBBGguseasVucQYDWPF
13b8Q6uEGuZPKn2THy3HBRAkR3XzX3Yxgy

screenshot of transactions screen: https://kek.gg/i/6-mZBJ.jpg
I can't explain the two incoming 0.098BTC transactions, which i didn't make, and I can't find those in my addresses too.

transaction link for the incoming 0.098471BTC

transaction link for the incoming 0.098771BTC

I've not touched my wallet for the past week, so the 16 November transactions are pretty mysterious. If anyone could find the BTC i've lost I would be super thankful.

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nandibear
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Joined: Sat Jan 30, 2016 7:04 am

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Re: can't find my balance using bitcoin.com wallet, phantom transactions.

Sun Nov 19, 2017 9:09 am

like the title says, my balance disappeared out of nowhere and I can't seem to figure out where it went. I've had this wallet for a decent amount of time, and had no problems with it. last I checked, I had 0.00275BTC in it, and it's just gone when I checked it today.

wallet addresses as per the wallet screen:
13qtHE3BzcJUVMKCi6SVftsF4axe9AeRUZ
19yaf2dR7iRSDPv1PKS66QoZtC7RsvnQqY
1LoJadd7XUNfLZoiBBGguseasVucQYDWPF
13b8Q6uEGuZPKn2THy3HBRAkR3XzX3Yxgy

screenshot of transactions screen: https://kek.gg/i/6-mZBJ.jpg
I can't explain the two incoming 0.098BTC transactions, which i didn't make, and I can't find those in my addresses too.

transaction link for the incoming 0.098471BTC

transaction link for the incoming 0.098771BTC

I've not touched my wallet for the past week, so the 16 November transactions are pretty mysterious. If anyone could find the BTC i've lost I would be super thankful.
You indicate that you haven't touch your wallet for the past week or so.

Tap 'Wallet Addresses' and then "Scan addresses for funds."

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nandibear
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Posts: 2612
Joined: Sat Jan 30, 2016 7:04 am

Donate BTC of your choice to 1DYss8ztWEgcM93SJtnpfYVt6fp7cwmjBk

Contact: Website Twitter Telegram

Re: can't find my balance using bitcoin.com wallet, phantom transactions.

Sun Nov 19, 2017 9:13 am

like the title says, my balance disappeared out of nowhere and I can't seem to figure out where it went. I've had this wallet for a decent amount of time, and had no problems with it. last I checked, I had 0.00275BTC in it, and it's just gone when I checked it today.

wallet addresses as per the wallet screen:
13qtHE3BzcJUVMKCi6SVftsF4axe9AeRUZ
19yaf2dR7iRSDPv1PKS66QoZtC7RsvnQqY
1LoJadd7XUNfLZoiBBGguseasVucQYDWPF
13b8Q6uEGuZPKn2THy3HBRAkR3XzX3Yxgy

screenshot of transactions screen: https://kek.gg/i/6-mZBJ.jpg
I can't explain the two incoming 0.098BTC transactions, which i didn't make, and I can't find those in my addresses too.

transaction link for the incoming 0.098471BTC

transaction link for the incoming 0.098771BTC

I've not touched my wallet for the past week, so the 16 November transactions are pretty mysterious. If anyone could find the BTC i've lost I would be super thankful.
To get to the area mention in my previous post go to Settings > BTC wallet (or the name you've given it) > More Options (it's at the bottom) > Wallet Addresses > Scan addresses for funds

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IcedMilo
Posts: 2
Joined: Sun Nov 19, 2017 8:34 am

Re: can't find my balance using bitcoin.com wallet, phantom transactions.

Sun Nov 19, 2017 9:22 am

like the title says, my balance disappeared out of nowhere and I can't seem to figure out where it went. I've had this wallet for a decent amount of time, and had no problems with it. last I checked, I had 0.00275BTC in it, and it's just gone when I checked it today.

wallet addresses as per the wallet screen:
13qtHE3BzcJUVMKCi6SVftsF4axe9AeRUZ
19yaf2dR7iRSDPv1PKS66QoZtC7RsvnQqY
1LoJadd7XUNfLZoiBBGguseasVucQYDWPF
13b8Q6uEGuZPKn2THy3HBRAkR3XzX3Yxgy

screenshot of transactions screen: https://kek.gg/i/6-mZBJ.jpg
I can't explain the two incoming 0.098BTC transactions, which i didn't make, and I can't find those in my addresses too.

transaction link for the incoming 0.098471BTC

transaction link for the incoming 0.098771BTC

I've not touched my wallet for the past week, so the 16 November transactions are pretty mysterious. If anyone could find the BTC i've lost I would be super thankful.
To get to the area mention in my previous post go to Settings > BTC wallet (or the name you've given it) > More Options (it's at the bottom) > Wallet Addresses > Scan addresses for funds
it's the same. my balance is still missing and the two 0.098btc tx which i didn't make is still there.

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nandibear
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Posts: 2612
Joined: Sat Jan 30, 2016 7:04 am

Donate BTC of your choice to 1DYss8ztWEgcM93SJtnpfYVt6fp7cwmjBk

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Re: can't find my balance using bitcoin.com wallet, phantom transactions.

Mon Nov 20, 2017 6:50 am

...

...

it's the same. my balance is still missing and the two 0.098btc tx which i didn't make is still there.
Please follow these specific instructions here: https://walletsupport.bitcoin.com/artic ... howing-btc

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