:x Not receiving my purchased funds from Bitcoin.com

[Skizinoz]

Hello, purchased my funds of bitcoin.com I haven’t received anything in my bitcoin.com wallet.
Keep getting a generated response from the support email and nothing is moving, I wonder how Long is it gonna take till I receive my funds or can get a refund?

[Skizinoz]

Money is gone from my account plus blockchain.info dosen’t show that there has been any transfers done to my account, what’s going on?

[nandibear]

Hello, purchased my funds of bitcoin.com I haven’t received anything in my bitcoin.com wallet.
Keep getting a generated response from the support email and nothing is moving, I wonder how Long is it gonna take till I receive my funds or can get a refund?

The service on https://buy.bitcoin.com is provided by Simplex.com. If you have not received your bitcoins from them, or have any other issues regarding that service, please contact support@simplex.com.

Please note that during times of high traffic such as when there is a relatively large increase in Bitcoin's value your order with Simplex may take longer for them to fulfill. Unfortunately there is nothing that Bitcoin.com can do about this, so please be patient while Simplex process, fulfill and send your BTC order.

If Simplex confirms with you that the bitcoins you purchased have indeed been sent but you still cannot see the funds in your wallet please take a look at the Bitcoin.com Wallet FAQ : https://walletsupport.bitcoin.com/