Can't create wallet

[dht]

I am following the steps listed here as BCH was accidentally sent to my BTC wallet.

https://walletsupport.bitcoin.com/artic ... btc-wallet

In step 9 I do receive the error mentioned (key already associated with an existing wallet) so I continue to step 10.

But in step 10 in Settings I do not see the recovery wallet name (entered in step 3). Only my BTC wallet is listed.

What should I do now?

I am using v4.0.4

I have been trying for over a month to get this resolved. I was using v3.6.0 but was receiving the message Error creating wallet: BADREQUEST: Invalid network when performing step 9 above. It appeared that was due to that version having an incorrect Service URL for BCH.

Thank you.

[nandibear]

I am following the steps listed here as BCH was accidentally sent to my BTC wallet.

https://walletsupport.bitcoin.com/artic ... btc-wallet

In step 9 I do receive the error mentioned (key already associated with an existing wallet) so I continue to step 10.

But in step 10 in Settings I do not see the recovery wallet name (entered in step 3). Only my BTC wallet is listed.

What should I do now?

I am using v4.0.4

I have been trying for over a month to get this resolved. I was using v3.6.0 but was receiving the message Error creating wallet: BADREQUEST: Invalid network when performing step 9 above. It appeared that was due to that version having an incorrect Service URL for BCH.

Thank you.

Hi dht,

(1) I believe that step 9 specifically indicates that if an error is received that you are to then use your existing wallet (because a recovery wallet will not exist) for step 10.

(2) I believe that the latest version of the Bitcoin.com wallet is v4.1.0

[dht]

Hi dht,

(1) I believe that step 9 specifically indicates that if an error is received that you are to then use your existing wallet (because a recovery wallet will not exist) for step 10.

(2) I believe that the latest version of the Bitcoin.com wallet is v4.1.0

Thanks for your response. I executed step 10 for the existing wallet and did receive the "Empty addresses limit reached" message. Then I executed 'Scan addresses for funds'

Unfortunately it shows 0.00 BTC and "No transactions yet"

I do not see any BCH.

[nandibear]

Hi dht,

(1) I believe that step 9 specifically indicates that if an error is received that you are to then use your existing wallet (because a recovery wallet will not exist) for step 10.

(2) I believe that the latest version of the Bitcoin.com wallet is v4.1.0

Thanks for your response. I executed step 10 for the existing wallet and did receive the "Empty addresses limit reached" message. Then I executed 'Scan addresses for funds'

Unfortunately it shows 0.00 BTC and "No transactions yet"

I do not see any BCH.

You're welcome.

It sound like you may be trying the steps on the wrong wallet. In step #10 you are (in your case) to use your existing BCH wallet (not your existing BTC wallet).

[dht]

Hi dht,

(1) I believe that step 9 specifically indicates that if an error is received that you are to then use your existing wallet (because a recovery wallet will not exist) for step 10.

(2) I believe that the latest version of the Bitcoin.com wallet is v4.1.0

Thanks for your response. I executed step 10 for the existing wallet and did receive the "Empty addresses limit reached" message. Then I executed 'Scan addresses for funds'

Unfortunately it shows 0.00 BTC and "No transactions yet"

I do not see any BCH.

You're welcome.

It sound like you may be trying the steps on the wrong wallet. In step #10 you are (in your case) to use your existing BCH wallet (not your existing BTC wallet).

That's the problem. There is no existing BCH wallet. The process will not create it. The only wallet I can use it the BTC wallet.

[nandibear]

Thanks for your response. I executed step 10 for the existing wallet and did receive the "Empty addresses limit reached" message. Then I executed 'Scan addresses for funds'

Unfortunately it shows 0.00 BTC and "No transactions yet"

I do not see any BCH.

You're welcome.

It sound like you may be trying the steps on the wrong wallet. In step #10 you are (in your case) to use your existing BCH wallet (not your existing BTC wallet).

That's the problem. There is no existing BCH wallet. The process will not create it. The only wallet I can use it the BTC wallet.

Sorry, you've likely deleted a wallet at some point or you have not accurately followed the instructions. In your first post you state that "In step 9 I do receive the error mentioned (key already associated with an existing wallet) so I continue to step 10." You wouldn't get that error if you didn't already have an existing BCH wallet (unless you didn't follow the instructions correctly and were attempting to create another BTC wallet).

In any event, please contact support at wallet@bitcoin.com

[dht]

You're welcome.

It sound like you may be trying the steps on the wrong wallet. In step #10 you are (in your case) to use your existing BCH wallet (not your existing BTC wallet).

That's the problem. There is no existing BCH wallet. The process will not create it. The only wallet I can use it the BTC wallet.

Sorry, you've likely deleted a wallet at some point or you have not accurately followed the instructions. In your first post you state that "In step 9 I do receive the error mentioned (key already associated with an existing wallet) so I continue to step 10." You wouldn't get that error if you didn't already have an existing BCH wallet (unless you didn't follow the instructions correctly and were attempting to create another BTC wallet).

In any event, please contact support at wallet@bitcoin.com

Thank you for the response. I have contacted wallet@bitcoin.com twice over the last couple of weeks but never received a reply. What would I do if the BCH wallet was accidentally deleted?

[nandibear]

Thank you for the response. I have contacted wallet@bitcoin.com twice over the last couple of weeks but never received a reply. What would I do if the BCH wallet was accidentally deleted?

You're welcome and sorry to read that you haven't heard back from support in two weeks.

If you get the error at step #9 that means that you already have an existing BCH wallet which contains the key.

If you then accidentally deleted the existing BCH wallet please conduct the steps again (i.e., https://walletsupport.bitcoin.com/artic ... btc-wallet ) which will create a new (aka recovery wallet) BCH wallet.

If you need the 12 word backup phrase (to create the BCH wallet) you'll need to get from your BTC wallet.

(If you need to get the 12 words go to Settings, then select the BTC wallet, then select "Backup," make sure that nobody else can see your screen, and tap "Got it" , then your 12 word recovery phrase will be displayed reading from left to right, top to bottom. Write down the words on a sturdy piece of paper. You don't want to go to access your backup a year down the road only to find that the paper has smudged and you can't read the phrase.)

Essentially there are two scenarios:

(1) You already have a BCH wallet which contains the private key (so you get the error) and all that you need to do is generated more addresses in the existing BCH wallet for your funds to show up

(2) The key is not already in your BCH wallet so the BTC private key needs to be imported into a new (aka recovery wallet) BCH wallet for your funds to show up.

Those are the only only two scenarios.

[dht]

Thank you for the response. I have contacted wallet@bitcoin.com twice over the last couple of weeks but never received a reply. What would I do if the BCH wallet was accidentally deleted?

You're welcome and sorry to read that you haven't heard back from support in two weeks.

If you get the error at step #9 that means that you already have an existing BCH wallet which contains the key.

If you then accidentally deleted the existing BCH wallet please conduct the steps again (i.e., https://walletsupport.bitcoin.com/artic ... btc-wallet ) which will create a new (aka recovery wallet) BCH wallet.

If you need the 12 word backup phrase (to create the BCH wallet) you'll need to get from your BTC wallet.

(If you need to get the 12 words go to Settings, then select the BTC wallet, then select "Backup," make sure that nobody else can see your screen, and tap "Got it" , then your 12 word recovery phrase will be displayed reading from left to right, top to bottom. Write down the words on a sturdy piece of paper. You don't want to go to access your backup a year down the road only to find that the paper has smudged and you can't read the phrase.)

Essentially there are two scenarios:

(1) You already have a BCH wallet which contains the private key (so you get the error) and all that you need to do is generated more addresses in the existing BCH wallet for your funds to show up

(2) The key is not already in your BCH wallet so the BTC private key needs to be imported into a new (aka recovery wallet) BCH wallet for your funds to show up.

Those are the only only two scenarios.

"If you get the error at step #9 that means that you already have an existing BCH wallet which contains the key."

Yes, I do get that error at step #9 but the BCH wallet is not listed in Settings so I have no way to choose it in step 10.

[nandibear]

"If you get the error at step #9 that means that you already have an existing BCH wallet which contains the key."

Yes, I do get that error at step #9 but the BCH wallet is not listed in Settings so I have no way to choose it in step 10.

Sorry, you are likely making a mistake somewhere (e.g., perhaps selecting the wrong coin).

In any event, you may create a BCH wallet by importing your 12 word backup phrase (you get these from your BTC wallet).

To do this you need to be on the home screen and then tap on the "+" to the rightof Bitcoin Cash Wallet. Then go to Import Wallet. Then put the 12 words in. Make sure the the COIN is set to BCH. Then import.

After that if your BCH doesn't appear please try the following:

1) Go to Settings > [Select your BCH wallet]

2) Tap on "More Options"

4) Tap the "+" to the right of "Unused Addresses". Please do this repeatedly until unable to generate more addresses

5) Tap on "View All Addresses"

You will now be able to see all of the BCH wallet addresses associated with your wallet below. The addresses with an amount in green shows the amount that is available to spend in that particular address.

[dht]

"If you get the error at step #9 that means that you already have an existing BCH wallet which contains the key."

Yes, I do get that error at step #9 but the BCH wallet is not listed in Settings so I have no way to choose it in step 10.

Sorry, you are likely making a mistake somewhere (e.g., perhaps selecting the wrong coin).

In any event, you may create a BCH wallet by importing your 12 word backup phrase (you get these from your BTC wallet).

To do this you need to be on the home screen and then tap on the "+" to the rightof Bitcoin Cash Wallet. Then go to Import Wallet. Then put the 12 words in. Make sure the the COIN is set to BCH. Then import.

After that if your BCH doesn't appear please try the following:

1) Go to Settings > [Select your BCH wallet]

2) Tap on "More Options"

4) Tap the "+" to the right of "Unused Addresses". Please do this repeatedly until unable to generate more addresses

5) Tap on "View All Addresses"

You will now be able to see all of the BCH wallet addresses associated with your wallet below. The addresses with an amount in green shows the amount that is available to spend in that particular address.

I tried importing the wallet as you suggested and IT WORKED. I then was able to successfully run steps 11 and 12.

THANK YOU for all your help!