Account verification / Balance not showing

[vvineetpandey]

Hi
I transferred 2500USD but its not reflecting in my account. Please help.
Thanks

[nandibear]

Hi
I transferred 2500USD but its not reflecting in my account. Please help.
Thanks

Hi vvineetpandey,

Where did you purchase the bitcoin from?

If you used the in app purchase option (in Bitcoin.com wallet) then please note that this service is provided by Simplex. If you have any questions relating to a purchase from buy.bitcoin.com please direct these to the support team at: support@simplex.com.

Please note that during times of high traffic such as when there is a relatively large increase in Bitcoin's value your order with Simplex may take longer for them to fulfill. Unfortunately there is nothing that Bitcoin.com can do about this, so please be patient while Simplex process, fulfill and send your BTC order.