help for transaction

[sevilen86]

Hello
I am new member for bitcoin i bought bitcoing 3 hours ago but i am still waiting my wallet still show 0 what can i do for this
Simplex payment ID: 2435aef3-2d25-4e96-ac71-9cf411ed803e

[nandibear]

Hello
I am new member for bitcoin i bought bitcoing 3 hours ago but i am still waiting my wallet still show 0 what can i do for this
Simplex payment ID: 2435aef3-2d25-4e96-ac71-9cf411ed803e

Hi, the service on https://buy.bitcoin.com is provided by Simplex.com. If you have not received your bitcoins from them, or have any other issues regarding that service, please contact support@simplex.com.

Please note that during times of high traffic such as when there is a relatively large increase in Bitcoin's value your order with Simplex may take longer for them to fullfil. Unfortunately there is nothing that Bitcoin.com can do about this, so please be patient while Simplex process, fullfil and send your BTC order.

[sevilen86]

Thank you for help