First Purchase not showing up!

[Jaygo610]

Good Day! I made a purchase last night threw simplex. The money was withdrawn from m y bank account! No coin was sent! I sent coin to am Electrum wallet address. This shouldnt be a problem right? What do I do next? Any help will be very much appreciated!

[bitkilo]

Good Day! I made a purchase last night threw simplex. The money was withdrawn from m y bank account! No coin was sent! I sent coin to am Electrum wallet address. This shouldnt be a problem right? What do I do next? Any help will be very much appreciated!

Hello,

The service on https://buy.bitcoin.com is provided by Simplex.com. If you have not received your bitcoins from them, or have any other issues regarding that service, please contact support@simplex.com.

Please note that during times of high traffic such as when there is a relatively large increase in Bitcoin's value your order with Simplex may take longer for them to fulfil. Unfortunately there is nothing that Bitcoin.com can do about this, so please be patient while Simplex process, fulfil and send your BTC order.

Regards: bitkilo