Empty wallet

[Birkmanauts]

Hi there!

Few hours ago I have received email from bitcoin.com that I have received new payment 0.01BTC, which I have sent via VirWox.
When I open my Bitcoin.com App my personal wallet is empty - 0.00 BTC
When I click on "Personal Wallet" there is transaction history and shown 0.01 BTC
Do I need to add new wallet - "Import wallet"???

[Chris]

Hi there!

Few hours ago I have received email from bitcoin.com that I have received new payment 0.01BTC, which I have sent via VirWox.
When I open my Bitcoin.com App my personal wallet is empty - 0.00 BTC
When I click on "Personal Wallet" there is transaction history and shown 0.01 BTC
Do I need to add new wallet - "Import wallet"???

Hello Birkmanauts, try scanning your addresses open your bitcoin.com wallet go to settings> personal wallet > more options > wallet addresses and click scan for funds

[bitkilo]

Please follow the instructions given by Chris above, if you still do not see the funds please provide the transaction ID and we can look into it further for you.