Page 1 of 1

Cannot send BTC

Posted: Tue Mar 24, 2020 4:19 pm
by MarcoJanssen
Hi, there is 6k euro's in my wallet. When i try to send 200 euro, its not possible. I get the message transaction cannot send. Please help. Dont understand this problem

Re: Cannot send BTC

Posted: Tue Mar 24, 2020 10:28 pm
by nandibear
Hi, there is 6k euro's in my wallet. When i try to send 200 euro, its not possible. I get the message transaction cannot send. Please help. Dont understand this problem
Hi Marco,

If this is in regard to the Bitcoin.com wallet app please contact support at wallet@bitcoin.com

Your funds are safe as long as you have written down (pen and paper) your 12 word recovery phrase(s). Each wallet within your app will have it's own unique 12 word phrase (although a BTC & BCH wallet may have the same phrase).

Please save your recovery phrases in a secure location (offline and no screenshots). Do not share the recovery phrases with anyone, ever.