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Bitcoin Games - a lot of confirms, no deposit

Posted: Tue Aug 27, 2019 1:09 pm
by eeboy
Hello. I have made a deposit to my account 26e050db02.
After several hours, the transaction has a lot of confirms, but there is still no deposit in my Games account.
To check the address, I have tried to send a SECOND little transfer to same address - 0.001 BTC and it immediately appeared on account.
I am not posting on bitcointalk, as I hope to solve the problem here.
Please help.

Re: Bitcoin Games - a lot of confirms, no deposit  Topic is solved

Posted: Tue Aug 27, 2019 1:29 pm
by Diana.uwu
Hello! Thank you for reaching out to us. Please email us by games@bitcoin.com and provide a transaction hash of the lost deposit. We will fix this issue as soon as possible.

Re: Bitcoin Games - a lot of confirms, no deposit

Posted: Tue Aug 27, 2019 2:25 pm
by eeboy
Yes, I have contacted support team. They say that there are some backend issues which now prevent them from looking up my account, but they work on it.
The amount was about 1k USD, so that's why I am a bit worried. Hope to have it all solved.

Re: Bitcoin Games - a lot of confirms, no deposit

Posted: Tue Aug 27, 2019 2:28 pm
by stan1
That's true. We are working on the fix at the moment. This is a small issue, the support team can't see accounts for now. But once it is fixed, your funds will be credited. Thanks and sorry for the delay

Re: Bitcoin Games - a lot of confirms, no deposit

Posted: Wed Aug 28, 2019 1:39 pm
by eeboy
Still nothing

Re: Bitcoin Games - a lot of confirms, no deposit

Posted: Wed Aug 28, 2019 1:44 pm
by bitkilo
Still nothing
I will ask the team to follow this up for you

Re: Bitcoin Games - a lot of confirms, no deposit

Posted: Wed Aug 28, 2019 1:46 pm
by stan1
For some reason, we can't locate your ticket in our system.
Can you send the tx id here, I will check with games team right away.

Thanks!

Re: Bitcoin Games - a lot of confirms, no deposit

Posted: Wed Aug 28, 2019 1:53 pm
by Ciaran
Still nothing
Hey, Ciaran here from the Games support team, I have just sent a message to our dev team in regards to your case, I can see you sent two transactions to your account but only one has been deposited, we should have this resolved asap, I will post here as soon as I have more information, thank you for your patience.

Re: Bitcoin Games - a lot of confirms, no deposit

Posted: Thu Aug 29, 2019 2:48 pm
by eeboy
Thank you for encouraging words, but it is almost 3 days since I made the transaction, and the problem is still not solved.

Re: Bitcoin Games - a lot of confirms, no deposit

Posted: Thu Aug 29, 2019 3:52 pm
by Ciaran
Thank you for encouraging words, but it is almost 3 days since I made the transaction, and the problem is still not solved.
Hey, I understanding your frustration, it is taking far to long. We are doing our best to work with the dev team to get it resolved quickly.

Please bare with us a little longer and we will get in touch with a resolution, thank you again for being so patient.

Re: Bitcoin Games - a lot of confirms, no deposit

Posted: Fri Aug 30, 2019 5:19 pm
by eeboy
Problem solved. Bitcoin Games team also made me a bonus. Thank you!

Re: Bitcoin Games - a lot of confirms, no deposit

Posted: Sun Sep 01, 2019 11:32 am
by Ciaran
Problem solved. Bitcoin Games team also made me a bonus. Thank you!
I'm glad everything has been resolved, please accept our apologies for the inconvenience.

Please feel free to reach out again at any time if you ever have any more problems in future.

Re: Bitcoin Games - a lot of confirms, no deposit

Posted: Fri Oct 04, 2019 2:50 pm
by Lyoka19
Text about it to support of the online game platform, where it been occured