I had recently put money into the bitcoin atm to be sent. My receipt says it was put on my paper wallet but nothing is there. Would like to know where it went and how to get it back.
If you have received a paper wallet receipt for your purchase, then your bitcoins should be at the public address printed on the receipt. Depending on if you purchased BCH or BTC, the public address should start with one of the following "1", "3", "q" or "p"
Do not share the private key address here, that will probably start with a "K", "L" or "5"
To recover your purchased bitcoins from the paper wallet, you will need to "sweep" them to a bitcoin wallet.
If you don't already have a bitcoin wallet on your phone, you should download the Bitcoin.com wallet from here: https://wallet.bitcoin.com
Once downloaded all you need to do is scan the private key QR code and sweep and bitcoins into your wallet for spending.
When the funds are in your wallet, you should put the paper wallet away and not use again.
If you have any questions using the Bitcoin.com wallet, please email our support team: firstname.lastname@example.org