I tried to buy BTC from your site, I was redirected to Simplex but I didn't receive any ID, only a mail that says that my document was not recognized by your security system, but the transaction was completed anyway and you took my money!!! I want them back, NOW!!!
For anyone who doesnt know all these sites claiming to recover your funds are scams and will steal your money and make you lose even more. If you have been scammed your funds are not recoverable, dont waste any more money